IT Site Support Analyst

IT Site Support Analyst-Melrose Park, IL

YOUR ROLE

Are you known for your technology skills? If so, we have an opportunity that would allow you to be the primary on-site IT 2nd-line point of contact with internal/external customers, sales, quality and other teams as appropriate. Providing technical skills for all IS&S equipment, systems and applications onsite.

WHAT ARE YOU GOING TO DO?

• Serve as the primary, on-site 2nd-line IT point of contact with groups, such as internal/external customer, sales, quality, and other teams as appropriate. Coverage may include 24x7 support of the operation.
• Assist with system maintenance, configurations, and installation of various hardware technologies & software products.
• Monitoring, troubleshooting of all IS solutions at supported office or Advanced Logistics Center location(s)
• Operate & maintain CEVA computer systems, including but not limited to PCs, printers, RF equipment, data collection devices, etc.
• Troubleshooting of LaserJet/Thermal (Zebra) printers, RF Guns
• Imaging
• Maintain IT training materials and work instructions.
• Train appropriate team(s), as required.
• Effectively identify and escalate IT issues as appropriate.
• Pro-actively & continuously seek to improve the highest level of service from the application(s).
• Log all appropriate IT problems in the CEVA Help Desk system for tracking and analytical purposes.
• Perform other duties, which may include operational assignments, as required.
• Maintain operating efficiency by working with end users of IS solutions and provide support service aligned to defined service level agreements (SLA) and to ITIL standards.

WHAT ARE WE LOOKING FOR?

• High School Diploma and/or certifications
• 3+ years’ experience with Logistics applications including but not limited to IS service delivery organization
• Strong Knowledge of MS Project, Work, Excel, Visio, etc.
• Demonstrate successful problem solving skills.
• Ability to multi-task and establish appropriate priorities.
• Excellent follow-up skills.
• Positive & professional attitude in stressful environments.
• Possess excellent verbal and written communication skills.
• Conceptual understanding of design, implementation, and administration of current communication technologies
• Working understanding of the current technologies and techniques with Cisco network equipment
• Perform basic asset/inventory management

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.