About this role
Job title: IT Service Desk Specialist III
About the Role
Sonoco is seeking an IT Service Desk Specialist III to support ServiceNow-based IT services at the Sonoco Performance Hub in India. This role provides incident management, user support, and seamless service delivery to internal customers, aligning with Sonoco's focus on innovation and excellence.
What You'll Do
- Respond to user inquiries and incidents related to IT services using the ServiceNow platform.
- Troubleshoot and resolve issues, log tickets, and coordinate with cross-functional teams.
- Maintain knowledge base and contribute to process improvements.
What We're Looking For
- Experience in IT service desk or end-user support.
- Familiarity with ServiceNow is a plus; strong communication and customer service skills.
- Ability to work onsite at the Sonoco Performance Hub in India.
Nice to Have
- ServiceNow experience
- ITIL knowledge or certification
Compensation & Benefits Salary and benefits not disclosed in the posting.