About this role
Overview
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.
Responsibilities
-
Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
-
Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems.
-
Acts as the escalation path to resolve moderate to highly complex technical issues.
-
Provides support for call overflow during peak time or reduced staff during off peak hours.
Qualifications
-
Bachelors Degree or 4-5 years of related work experience
-
DoD 8570 Certification (Security+ CE or equivalent) required.
-
Favorable Tier III Public Trust Clearance Required.
Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $40,000.00/Yr. - USD $60,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
EEO Statement
EEO Race/Sex/Disability Status/Veteran Status