About this role
Job title: IT Service Delivery Manager (Spain & Portugal)
About the Role We are seeking an IT Service Delivery Manager to join L’Oréal’s IT team for Spain & Portugal. You will drive operational excellence in IT service delivery, ensuring value-aligned service performance and continuous improvement across business teams and IT operations.
What You'll Do
- Define and implement the IT service delivery strategy for the region, aligning with business objectives.
- Lead cross-functional projects to optimize systems and processes that support customer experience and business goals.
- Manage service levels, incident and problem management, and vendor coordination to ensure reliable IT services.
- Collaborate with stakeholders across IT, business units, and external partners to translate requirements into practical solutions.
- Monitor, measure, and report on key performance indicators, driving continuous improvements.
What We're Looking For
- Proven experience in IT service delivery, ITSM, project management, and cross-functional collaboration.
- Structured, proactive, and motivated team player with strong communication and stakeholder management.
- Ability to analyze current operations and design optimized solutions aligned with business goals.
- Experience communicating with multiple business functions and delivering IT solutions in a timely manner.
- Willingness to work across Spain & Portugal and adapt to regional needs.