About this role
Job title: IT Senior Coordinator, Retail Operations (m/f/d)
Contract of employment or B2B | Hybrid work model with weekly visits to the office | Kraków
We’re looking for IT Senior Coordinator, Retail Operations for Amer Sports’ office in Kraków
Amer Sports is a global collective of iconic sports and outdoor brands, powered by a community of people who share a passion for authenticity, impact, and excellence. We bring together leading brands, talented teams, and a culture built on collaboration.
The IT Senior Coordinator, Retail Operations will be responsible for ensuring stable, high-quality IT operations across retail stores in the EMEA region. The role acts as the primary coordination point between Retail Business, Field Services, Infrastructure teams and external service providers to ensure standardized and efficient retail IT operations across EMEA. This role owns the coordination and governance of retail IT services, with accountability for service delivery, vendor performance, logistic of the equipment and operational excellence across the store lifecycle (openings, operations, and closures).
What you will be doing:
Retail IT Operations Governance
- Ensure retail IT operations are executed in accordance with Group IT standards, governance and approved technology solutions.
- Own and coordinate IT operations across retail stores in the EMEA region
- Ensure reliability and performance of retail IT services (POS, network, end-user devices, retail applications)
Vendor Management & Service Delivery
- Coordinate vendors responsible for:
- Store IT local interventions & maintenance
- Retail solutions remote/local delivery
- Govern vendor performance, service quality, SLA adherence and operational delivery across retail IT services.
- Conduct regular operational service reviews with vendors and internal stakeholders
- Drive issue resolution and escalation management across partners
Store Lifecycle Management
- Coordinate IT activities for new store openings, refits, relocations and closures
- Ensure readiness and quality of IT setup in stores
- Maintain retail devices records in CMDB regularly audited and updated
Incident, Change & Problem Coordination
- Support coordination of:
- Major incidents impacting stores
- Planned changes (e.g., security updates, application deployments)
- Problem management and root cause resolution
- Ensure minimal disruption to store operations
Business & Stakeholder Engagement
- Partner with:
- Brands retail operations teams
- Retail business teams (construction, facility, designers, project managers)
- Internal IT teams (Field Services, Infrastructure, Applications)
- Translate business needs into IT actions and ensure alignment
Continuous Improvement
- Identify and drive improvements in retail IT services and processes
- Promote standardization and alignment with global IT frameworks
What you need to succeed:
Key Skills
- Strong stakeholder management across business and IT
- Ability to ope