About this role
About the role
We are looking for an IT Operations Specialist to support the day-to-day IT needs of our employees and ensure that access, devices, software, and IT processes are managed effectively and securely.
Responsibilities
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Manage employee access to company systems, including setting up, changing, suspending, and removing access when needed
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Handle the IT side of employee onboarding and offboarding, ensuring systems, accounts, and equipment are ready on time
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Manage company software, subscriptions, licenses, and user accounts
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Maintain accurate access records and regularly review permissions
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Provide day-to-day IT support for logins, permissions, accounts, software, laptops, and other technical issues
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Support basic IT security practices, including MFA, password requirements, admin rights, and access reviews
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Manage laptops and other company equipment, including inventory, assignment, setup, repairs, and replacements
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Manage email groups, shared mailboxes, distribution lists, shared folders, drives, and related permissions
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Document key IT processes and procedures
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Track IT requests and ensure issues are followed up and resolved in a timely manner
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Identify IT or security risks and escalate them when needed
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Support basic system integrations and automation
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Maintain visibility over access, licenses, IT issues, and key security risks
Requirements
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2–4 years of experience in IT support, IT operations, systems administration, or a similar role
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Experience working with Google Workspace and/or Microsoft 365
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Experience managing user access, SaaS applications, software licenses, and company devices
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Good understanding of basic IT security principles, including MFA, access controls, and permissions
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Experience supporting both technical and non-technical employees
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Fluency in English and Russian required
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Must be based in and able to work from our Dubai office
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Reliable, detail-oriented, proactive, and organized, with strong problem-solving skills