IT Operations Manager

LifeCare Connect Nigeria Limited - IT Operations Manager

Location: Uyo, Akwa Ibom

Employment Type: Full-time (Permanent)

Department: IT & Systems Administration

Reports to: Business Development Team

Target start date: 4 January 2027

Job Description

• Own technical access control, information security and platform infrastructure support across the Group’s three active platforms, executing the full IT & Systems Administration SOP series.

Role Overview

• The IT Operations Manager owns technical access control, information security and platform infrastructure support across the Group’s three active platforms — Ancestra Health, QualiSentinel and JAPAC Accreditation — executing the full IT & Systems Administration SOP series the Group has already documented and built.

Key Responsibilities

• Own the IT & Systems Administration SOP series: user access provisioning/deprovisioning, credential and privileged-access control, data backup and recovery, business continuity and disaster recovery, information security controls, and change and patch management.

• Grant and revoke system access within one working day of an exit or role-change trigger, coordinating with HR.

• Support platform infrastructure across Ancestra Health, QualiSentinel and JAPAC Accreditation, and manage external hosting, cloud and software vendors.

• Approve and execute IT change and patch deployments within the Group’s defined authority tiers.

• Own IT-specific nonconformity and corrective action handling, support internal audits of IT controls, and provide IT’s input to the Company-Wide Management Review.

• Own the Group’s information-security posture and data-protection compliance, including alignment with the Nigeria Data Protection Regulation (NDPR).

• Support the company website and internal systems in coordination with the Social Media Manager and Business Development Team.

• Requirements & Qualifications

• Bachelor’s Degree in Computer Science, Information Technology or a related field.

• Minimum 5 years’ IT operations or systems administration experience, including team lead or managerial responsibility.

• Certifications such as ITIL, CompTIA Security+/Network+, or an equivalent cloud certification (AWS, Azure or GCP) are preferred.

• Experience supporting health-tech or SaaS platform environments is an advantage.

• Familiarity with the Nigeria Data Protection Regulation (NDPR) and healthcare data-security requirements.

• Familiarity operating within an ISO 9001 (or ISO 27001) environment is an advantage.

What we offer

• Ownership of IT operations across a genuine multi-platform health-tech and quality-services group.
• A documented, audit-ready control environment to build on rather than start from scratch.
• Direct input into infrastructure decisions as the Group scales from Uyo.

Application Closing Date

31st December, 2026.