IT Operations Engineer

IT Operations Engineer

Role Overview

In this role, you'll take part in our on-call rotation for a few hours each week, but this isn't just a break/fix IT position. It's a chance to build, improve, and own systems that a thousand-person company depends on.

If you care about doing IT the right way through infrastructure as code, automation-first thinking, and strong security instincts, this team is actively building that culture and needs someone with experience in this area to help us move even faster.

Responsibilities

• Own and improve Okta configuration, including lifecycle policies, access reviews, MFA enforcement, and Workflows automation
• Manage endpoint configuration via Iru or Kandji, with a preference for policy-as-code and version-controlled configurations
• Build and maintain automation that reduces repetitive support burden
• Evaluate, deploy, and support AI tooling that improves team and company productivity
• Manage SaaS procurement and renewals for the systems the team owns
• Actively own and support company-wide SaaS platforms such as Google Workspace, Linear, Slack, and Okta
• Partner with Engineering, Security, and GTM teams on planned work that crosses into the team's systems or areas of expertise
• Work from the office 3 days per week

Qualifications

• 3+ years of experience supporting a large fleet of macOS devices

• Experience with mobile device management for Apple devices such as Iru, Intune, or Workspace One

• Experience with configuration as code, such as Terraform

• Experience with Bash or Python scripting

• Experience leveraging Claude Code, Codex, or similar tools to improve the quality and efficiency of the solutions you build

• Experience using and managing major central business and development systems

• Experience with Google Workspace

• Experience with Slack

• Experience with Linear, Jira, or other ticketing platforms

• Nice to have

• Experience working in a high-growth environment with broad ownership across internal systems

• Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

• Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know.

• Please review our Candidate Privacy Notice here.

• Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.