IT Operations & Automations Engineer

IT Operations & Automations Engineer

Ferryhopper is an equal opportunity employer that welcomes diversity and is committed to inclusion in the workplace. We do not accept discrimination or harassment of any kind. This policy applies to all employment practices within our company.

The Company

Ferryhopper is revolutionising online ferry booking, aiming to change the way people travel by ferry. We are collaborating with more than 360 ferry companies across 63 countries, bringing a fresh and seamless ferry booking experience. We always strive to cater to the needs of all travellers and keep improving our services.

If you want to know more about the team, read about Ferryhopper in a nutshell.

The role

As an IT Operations & Automation Engineer, you will contribute to the development of IT operations, coordinate projects in cooperation with the IT Lead, identify opportunities for AI adoption and process automation, and implement technology solutions that improve productivity, security and operational efficiency. You will collaborate with internal stakeholders to translate business needs into practical solutions and deliver meaningful improvements. We are looking for someone who takes initiative, embraces new technologies and looks beyond traditional IT support. A professional who can turn ideas into practical solutions, improve existing processes and contribute to the evolution of our IT operations through technology, automation and AI.

Responsibilities

• IT Project Management: Coordinate and contribute to IT projects, from planning and gathering requirements to implementation and documentation.
• AI & Automation: Identify and implement AI tools, workflow automation and integrations to improve business and IT processes.
• IT Operations: Maintain and improve IT infrastructure, endpoint management, cloud services and internal systems.
• Process Optimization: Develop, document and streamline IT workflows and operational processes.
• Security & Compliance: Support cybersecurity initiatives, endpoint protection, access management and IT compliance.
• Technology Innovation: Research and evaluate emerging technologies, AI platforms and SaaS solutions.
• Stakeholder & Vendor Management: Work with internal departments and external partners to coordinate technical requirements and projects.
• IT Service Management: Monitor service performance, support KPIs and user satisfaction while providing advanced technical support (2nd Level) when required.

Requirements

• At least 3 years of professional experience in a similar IT position.

• Degree in Computer Science, IT or a related field, or equivalent professional experience.

• Good knowledge of Windows, macOS, Linux, networking and cloud infrastructure.

• Experience coordinating IT projects and managing multiple priorities.

• Practical experience with AI tools (LLMs. AI Assistants/Agents) implementation, automation platforms and system integrations in business environments.

• Knowledge of cybersecurity, endpoint management and IT service management.

• Strong analytical, organizational and problem-solving skills.

• Ability to take ownership of tasks and deliverables in cooperation with the IT Lead.

• Great communication and interpersonal skills.

• Fluency in written and spoken English.

• Nice to have

• Familiarity with API integrations.

• Knowledge of ITIL or project management methodologies.

• Familiarity with Click Up, Jira or similar project management tools.

• Experience with Jumpcloud, Google Workspace and/or Microsoft 365.

• Relevant certifications in IT, Project Management, Cloud or Cybersecurity.

• The annual salary range for this position is 23.800-30.590 gross, under Greek Labour Law

Benefits

The health of our company and the success of our products are directly related to the health of our team and the work environment we create for ourselves. With this in mind, we strive to provide an inclusive and positive working environment. In this respect, we offer:

• Three (3) additional days off on top of your statutory annual leave

• Training and educational budget throughout the year

• Exclusive coupons for your personal ferry trips

• Work in a collaborative and dynamic environment

• Equipment of your choice

• Great office space

• Remote & Hybrid Policy

• Athens-based teams: The policy is to visit the office a minimum of three days per week

• Work from Anywhere: Six weeks per year to work from any location of your choice