IT Operations and Support Intern

IT Operations and Support Intern

During your internship:

• You will support the daily operations of a cloud-based integration platform used for developing and updating vehicle software and services.
• You will assist with handling incidents and service requests in our ticketing system, including collecting relevant information, updating tickets, and escalating issues to the appropriate teams under guidance.
• You will learn how to monitor cloud-based applications and connected devices, review alerts, and support initial troubleshooting using dashboards, logs, and documented procedures.
• You will assist with application, device, and customer service administration, following established processes and access permissions.
• You will help maintain operational documentation, knowledge articles, and step-by-step support instructions.
• You will work as part of an international team across Serbia and Germany, collaborating with support specialists, development teams, system architects, product owners, and service managers.
• You will develop practical skills in cloud operations, monitoring, troubleshooting, and IT service management, with support and guidance from experienced colleagues.

Qualifications

What we’re looking for:

• Currently enrolled in a university degree program, preferably in information technology, computer science, communication technologies, or a related field.
• Interest in cloud technologies, IT operations, and technical troubleshooting, together with a willingness to learn.
• A structured approach to problem-solving, attention to detail, and the ability to follow documented procedures.
• Clear communication skills and a collaborative approach to working with others.
• Strong English language skills, both written and verbal.

What can separate you from the crowd:

• Basic understanding of cloud concepts or exposure to cloud platforms such as AWS or Azure through coursework, personal projects, or previous experience.

• Basic scripting knowledge, for example in Python, Bash, or PowerShell, or an interest in automating repetitive tasks.

• Previous professional experience is not required. Relevant coursework, personal projects, and a demonstrated willingness to learn are welcome.

Benefits

• Paid six-month internship

• An active role in projects and real business situations

• Work with experienced mentors who will support you

• International work environment where innovation and creativity are valued

• Canteen at the location and organized transport (to Pećinci plant)

• Various possibilities for sports activities

• Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe.

• Welcome to Bosch.

• In Bosch Engineering Center we’re building innovative solutions for a connected world. While our roots are in the connected vehicle, we’ve expanded our expertise to include cutting-edge AI and the implementation of solutions for complex problems for our clients across industries. Our portfolio spans smartphone integration, cloud services, and embedded technology. Driven by creativity, our spirit of innovation-combined with Bosch’s legacy of engineering excellence-gives us a unique edge in shaping the future of intelligent technology.

• Interested? Get ready to

• Start #LikeABosch

• Simply complete the contact form and submit your CV in PDF format and in English.

• Apply Here

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• Bosch is a global pioneer in the IT industry, offering unique opportunities for professionals eager to contribute to innovations on the world stage. Whether it’s Bosch Digital, where teams shape the future of digital transformation, the Bosch Engineering Center developing advanced software solutions for the automotive industry, or the Bosch Digital Power Tools Business Organization leading the digitalization of business – Bosch provides an environment where IT experts can grow, innovate, and create solutions with global impact.

• Bosch Digital

• The distinctiveness of the Bosch Digital team in Serbia lies in its strategic importance – it is the third most significant location in the Bosch Digital network, right after Germany and Poland. The team consists of highly skilled engineers who locally complete most processes, while team leaders guide experts in various technological fields: Back End, Front End, Full Stack, QA, and DevOps. Bosch Digital in Serbia delivers advanced IT solutions, supporting various company sectors through innovative technologies such as e-shops, customer notifications, application development, databases, and business model optimization. The team focuses on process digitalization, system enhancements in global trade, and managing large databases, achieving significant time and resource savings. Utilizing advanced IT skills, including AI and ML, Bosch Digital in Serbia sets new industry standards, aims for further growth, and strives to become a leader in artificial intelligence on the global market through fast and agile collaboration and innovative solutions.

• Power Tools Business Digital Organization

• Power Tools Business Digital Organization focuses on advancing and supporting digital transformation projects for its business partners. Their mission is to develop, transform, and implement digital offerings that encompass all aspects of clients' operations, from creating a consistent online presence to boosting sales on digital channels. Their goal is to provide key skills, technologies, processes, and organizational resources, enabling business units to achieve greater efficiency, faster response times, and successful application of digital products and services. Their work scope includes organizing and optimizing media purchasing, distributing digital materials, developing advanced digital platforms, and harmonizing the IT landscape. Additionally, they offer comprehensive project and program management services, ensuring the successful realization of their clients’ major IT investments.

• Bosch Engineering Center

• This department is dedicated to developing software and service solutions for connected technologies in the automotive industry. The Engineering Center team contributes to the development of software-defined vehicles, autonomous driving systems, and innovations shaping the future of mobility. Among the most notable projects are a system for warning about vehicles traveling in the wrong direction, helping to prevent accidents, a charging platform that simplifies locating, paying for, and managing the charging process for electric vehicles, and an application that enables the safe use of mobile phones connected to vehicle infotainment systems. What sets this department apart is its unique specialization in developing mobility software solutions within the Bosch Group, with a direct focus on technologies shaping the future of automobiles.

• Through innovative projects, we push boundaries in areas such as digital transformation, autonomous driving, and intelligent solutions for industry and everyday life. As a company that continuously invests in cutting-edge technologies and talent development, Bosch empowers every employee to grow their career and actively participate in creating the technological future.