IT Operational Resilience Manager

Job title: IT Operational Resilience Manager

Ireland, Dublin, Dublin

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Job description

Company and benefits

Job number

200053309

Date posted

Sep 15, 2026

Work site

3 days / week in-office

Travel

Less than 25%

Profession

Program Management

Discipline

Technical Program Management

Role type

Individual Contributor

Employment type

Full-Time

Overview

Are you passionate about financial sector regulations and technology risk management? This is a unique opportunity to help build and drive a new financial entity with direct leadership engagement and enterprise Finance team support.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their strengths each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

The role aligns closely with Microsoft Treasury — which supports over $150B in trade and receivables, $11B in annual payment solutions, and a $130B investment portfolio, along with currency risk, bank account infrastructure and business risk insurance — and sits within Finance Data & Experiences (FD&E), an organization on a mission to redefine how Microsoft measures, monitors, and optimizes its global business. FD&E brings together data, AI, and engineering talent to build reliable, scalable, and secure solutions that power decision-making, business insights, automation, and AI-driven experiences across Finance, Sales, Marketing, Business Operations, and Product Engineering.

The IT Operational Resilience Manager will own technology strategy and ICT risk and resilience oversight for outsourced payment services in a newly created Payments Institution based in Dublin, Ireland.

You will shape how Microsoft governs technology risk and resilience in a regulated environment, operating independently, applying your technical program management expertise to own the ICT risk management framework in line with the EU Digital Operational Resilience Act (DORA) and to provide oversight of services delivered by Microsoft group entities and third parties, aligned to Central Bank of Ireland (CBI) requirements.

Responsibilities

• Effective technology strategy and governance. Define the entity's technology strategy within an outsourced operating model, ensuring alignment with regulatory expectations, Group architecture, and business objectives. Establish the governance forums, standards, and decision rights needed to direct and challenge technology delivered on the entity's behalf.
• Lead DORA and ICT risk management. Own the ICT risk management framework in line with the Digital Operational Resilience Act (DORA), including ICT risk identification and assessment, control design and validation, and oversight of outsourced ICT services. Maintain the ICT third-party register and ensure contractual, security, and control requirements are met and evidenced.
• Build and run the technology operational resilience framework. Lead resilience planning — including impact tolerances, dependency mapping, and scenario testing — so that critical payment services can withstand, respond to, and recover from disruption within agreed tolerances.
• Hold regulatory accountability for technology. Support technology-related inspections, audits, and regulatory submissions to the CBI and other applicable authorities, providing clear, evidenced responses on ICT risk, securi