About this role
Job title: IT Operating Model SME and Consultant
About the Role
As an IT Operating Model SME and Consultant, you will lead engagements with clients seeking to transform their IT operating models to support business strategies. You will guide clients through the design, implementation, and optimization of their IT operating models, ensuring alignment with business goals and operational efficiency.
What You'll Do
- Lead the assessment of current IT operating models, identifying inefficiencies, and areas for improvement.
- Design and implement new IT operating models that enhance agility, efficiency, and service delivery.
- Advise on the adoption of agile, DevOps, and other modern IT practices and methodologies.
- Facilitate the alignment of IT operations with business strategies and objectives.
- Guide the organizational change management process, ensuring smooth transitions and stakeholder buy-in.
- Develop metrics and KPIs to measure the effectiveness of the new operating model.
- Provide thought leadership on emerging trends and best practices in IT operations and service delivery.
What We're Looking For
- Bachelor's degree in Information Technology, Business Administration, or related field; Master’s degree preferred.
- Minimum of 8 years of experience in IT consulting, with a focus on IT operating model transformation.
- Deep understanding of IT service management, agile methodologies, and digital transformation.
- Proven track record of leading successful IT operating model transformations.
- Excellent leadership, communication, and stakeholder management skills.
- Relevant certifications (e.g., ITIL, PMP, Agile) are highly desirable.
Nice to Have
- Master’s degree preferred.
- Certifications: ITIL, PMP, Agile.
Compensation & Benefits
- Salary not disclosed. Wipro emphasizes inclusion, 5-Habits for Success (Being Respectful, Being Responsive, Always Communicating, Demonstrate Stewardship, Building Trust), and a commitment to sustainability and social good. Around 66% of Wipro’s economic ownership is pledged towards philanthropic purposes.
Wipro has been globally recognized by several organizations for our commitment to sustainability, inclusion, and diversity. Social good is in our DNA, we believe in sustainability for the health of our planet, its inhabitants, and our business. For over 75 years we have operated as a purpose-driven company with an unwavering commitment to our customers and our communities. Energized by what we call the Spirit of Wipro, we commit ourselves to being a catalyst for change – working to build a more just, equitable and sustainable society.