IT Onsite Technician

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Brazil – Rio de Janeiro

IT

Full-time

Your skills

• Entry-level experience or up to 2 years in IT support, desktop support, or help desk functions
• Basic knowledge of Windows OS, Microsoft Office, and standard end-user systems
• Ability to troubleshoot basic hardware and software issues
• Strong communication and customer service mindset
• Ability to follow process, document work, and learn quickly
• Familiarity with ticketing systems or service request tools preferred
• Ability to work independently and as part of a team
• Valid driver’s license and willingness to travel between client sites if required

Your tasks

– Provide onsite IT support for desktops, laptops, and peripherals

– Troubleshoot and resolve basic hardware and software issues

– Log, track, and update tickets using standard ticketing systems

– Support installations, configurations, and device setups

– Assist with deployments, rollouts, and user onboarding activities

– Maintain accurate service records, inventory, and documentation

– Escalate complex issues to L2 or senior technicians

– Communicate effectively with clients, team members, and management

Be part of us

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.

Your benefits

• International job opportunities
• Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher
• Health/ Medical insurance
• Internal career development program

Job-Id: 20252 IT Onsite Technician Brazil – Rio de Janeiro

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