About this role
IT Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Mexico – Queretaro
IT
Full-time
Your skills
- Entry-level experience or up to 2 years in IT support, desktop support, or help desk functions
- Basic knowledge of Windows OS, Microsoft Office, and standard end-user systems
- Ability to troubleshoot basic hardware and software issues
- Strong communication and customer service mindset
- Ability to follow process, document work, and learn quickly
- Familiarity with ticketing systems or service request tools preferred
- Ability to work independently and as part of a team
- Understanding of basic peripherals and hardware components
Your tasks
- Provide onsite IT support for desktops, laptops, and peripherals
- Troubleshoot and resolve basic hardware and software issues
- Log, track, and update tickets using standard ticketing systems
- Support installations, configurations, and device setups
- Assist with deployments, rollouts, and user onboarding activities
- Maintain accurate service records, inventory, and documentation
- Escalate complex issues to L2 or senior technicians
- Communicate effectively with clients, team members, and management
- Ability to lift up to 50 lbs and travel as needed based on customer demand
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your benefits
- International job opportunities
- Internal career development program
- Food Allowance --> Net Allowance
Job-Id: 20146 IT Onsite Technician Mexico – Queretaro