About this role
About the Role Hemmersbach is seeking an experienced L2 Onsite Technician to provide onsite IT support across enterprise environments. The role focuses on troubleshooting hardware and software issues, supporting desktops, laptops, and peripherals, and maintaining IT infrastructure. The ideal candidate has strong technical troubleshooting skills and delivers excellent customer service while working directly at client sites.
What You'll Do
- Provide onsite technical support for desktops, laptops, and peripherals.
- Diagnose and resolve hardware and software issues.
- Install, configure, and maintain IT systems and applications.
- Maintain accurate service records, inventory, and equipment tracking.
- Communicate effectively with clients, teams, and management.
- Support project rollouts and deployments.
What We're Looking For
- Minimum of 2–3 years of experience in desktop IT support.
- Strong troubleshooting skills for hardware, software, and user issues.
- Knowledge of TCP/IP and basic networking concepts.
- Familiarity with Windows OS, Mac OS, and common enterprise applications.
- Excellent communication and customer service skills, and ability to work independently and as part of a team.
- Valid driver’s license and willingness to travel between client sites.
Nice to Have
Compensation & Benefits
- Compensation: Hourly Non-Exempt position with a targeted salary range of CAD 22–24 per hour.
- Benefits include international job opportunities, health/medical insurance, life insurance, disability insurance, dental insurance, and internal career development program.
- Be part of Hemmersbach Rhino Force and Hemmersbach Kids’ Family, with 20% of profits directed to these Direct Actions.
- Other benefits: international job opportunities.