About this role
IT Onsite Technician
Enthuse customers and provide best experience through best in class hardware, software and technical support services
Mexico – Mexico City, MX
IT
Full-time
Your skills
- Minimum of 2 – 3 years of experience in Desktop IT support.
- Knowledge of TCP/IP and networking protocols
- Ability to work independently and as part of a team
- Excellent communication and customer service skills
- Technical certifications such as A+ or Network+ are preferred
- Flexibility to work outside of normal business hours, as needed
- Familiarity with Windows OS, Mac OS, and various software applications
Your tasks
Hemmersbach is seeking an experienced L2 Onsite Technician to provide onsite IT support across enterprise environments. The role focuses on troubleshooting hardware and software issues, supporting desktops, laptops, and peripherals, and maintaining IT infrastructure. The ideal candidate has strong technical troubleshooting skills, experience with desktop support, and delivers excellent customer service while working directly at client sites.
Key Responsibilities
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Provide onsite technical support for desktops, laptops, and peripherals
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Diagnose and resolve hardware and software issues
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Install, configure, and maintain IT systems and applications
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Maintain accurate service records, inventory, and equipment tracking
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Communicate effectively with clients, teams, and management
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Support project rollouts and deployments
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Be part of us
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Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.
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Your benefits
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Food Allowance --> Net Allowance
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Onboarding program
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Buddy program
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Mobile working
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Job-Id: 20360
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IT Onsite Technician
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Mexico – Mexico City, MX
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