IT Officer

IT Officer

• Job Type Full Time
• Qualification
• Experience 1 - 2 years
• Location Lagos
• Job Field ICT / Computer

Key Responsibilities

• First-level technical support and troubleshooting:
• Respond to and resolve helpdesk requests from staff across all locations
• Troubleshoot desktop, email, and website-related issues
• Meet or exceed SLAs for response times, resolution times, and ticket closures

IT asset management:

• Install, configure, and maintain hardware and software applications
• Ensure all software is licensed, up to date, and secure
• Perform routine maintenance on computers, networks, and IT equipment

System and project support:

• Assist with project installations, system configurations, and infrastructure upgrades
• Support Capex server and PC replacement rollouts
• Set up and manage user accounts and permissions

Documentation and knowledge management:

• Document issues and resolutions in the helpdesk system

• Create self-help guides and support staff training.

• What we need from you

• 1–2 years' experience in an IT Support, Service Desk, Help Desk, or similar role.

• Experience supporting Microsoft 365 applications and Windows environments.

• Strong troubleshooting and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to prioritise tasks and manage competing requests.

• Customer-focused with a genuine desire to help others.

Additional Information:

• Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

• Note: Customization may be included for any specific local or legislative requirements, such as work permits

• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

• Check how your CV matches this job