IT Officer

IT Officer

Location: Bode Saadu, Kwara

Employment Type: Full-time

Job Description

• The IT Officer is responsible for the full running of the information technology environment at Kursi Group’s Bode Saadu and Ilorin locations: computers and end-user devices, the network and internet connection at each location, user accounts, business applications access, biometric attendance devices, data backup and security, and IT equipment records.
• The role covers day-to-day support, including helpdesk, equipment and user account tasks, as well as technical responsibilities in network administration, systems and applications, cybersecurity and data protection, and procurement support, so that staff at both locations can work without interruption.

Key Responsibilities

Helpdesk and User Support:

• Receive, log and respond to staff IT requests and faults, and keep users informed until closure.
• Provide on-site support at both locations for desktops, laptops, printers, scanners, phones, email and Microsoft 365 applications.
• Troubleshoot and resolve hardware and software issues, including complex faults and recovery of failed devices and data.
• Give IT orientation and basic guidance to new staff on resumption.

Hardware, Software and Business Applications:

• Install, configure and maintain computer hardware, software, printers and peripherals, and carry out repairs and replacements.
• Install and update approved software, operating system updates and antivirus across computers at both locations.
• Support the configuration and administration of Zoho and Echo CRM, including user roles, permissions and troubleshooting of system-level issues.
• Create, update and deactivate email and system user accounts, following HR notification of new joiners, movers and exits.
• Maintain the biometric attendance device(s) at both locations, resolve faults and ensure attendance data is available to HR as required.

Network and Infrastructure:

• Set up, configure, monitor and maintain the local network, Wi-Fi, routers, switches, firewalls, VPNs and servers at each location.
• Liaise directly with local internet service providers and vendors to restore connectivity and resolve outages quickly.
• Protect equipment against power fluctuations through the use of UPS units and surge protection, and report recurring power-related damage.
• Maintain a network layout and record of IP addresses and configurations for each location.

Cybersecurity, Backup and Data Protection:

• Ensure the security of IT systems through data backup, antivirus protection, firewall settings and access control management.
• Carry out scheduled data backups, keep backup records and test restoration periodically.
• Protect the confidentiality of staff and company data in line with the Nigeria Data Protection Act (NDPA) and the Group’s confidentiality requirements.
• Respond to security incidents, suspected breaches and lost devices or data, and report them without delay.

IT Projects, Planning and Collaboration:

• Support the planning and execution of IT projects, including system upgrades, migrations and new installations, under supervision.
• Plan visits and preventive maintenance across both locations so that issues are addressed before they disrupt work.
• Collaborate with other departments to understand their IT needs and provide appropriate solutions.
• Evaluate and recommend new technologies, tools and solutions to improve efficiency and productivity.

IT Asset Management and Procurement Support:

• Maintain an accurate record of IT equipment at both locations, including the staff member each item is assigned to, and keep the IT asset register up to date.
• Manage the issue, return and repair of IT equipment, and collect equipment from exiting staff.
• Identify the IT equipment needs of each location, prepare specifications and obtain quotations for approval, and verify items on delivery.
• Coordinate repairs, warranties and maintenance with vendors, and keep spare parts for critical equipment.

Policy, Documentation and Reporting:

• Support the implementation of the Group’s IT policies, procedures and standards to ensure system reliability, compliance and security.

• Maintain documentation of IT systems, configurations and procedures for each location for knowledge sharing and training purposes.

• Keep a log of faults attended to, actions taken and time to resolve, and prepare periodic support reports.

• Performance Metrics

• Specific targets and weighting for the metrics below will be defined in the IT Officer’s annual performance agreement/KPI scorecard.

• Timely resolution of IT support requests and issues within agreed timelines.

• Uptime and reliability of key IT systems and network connectivity.

• Compliance with IT security requirements (antivirus updates, backups tested, access control, password standards), including timely creation and removal of user accounts.

• Reduction in recurring IT issues through preventive maintenance.

• Completion of assigned IT tasks and projects (upgrades, installations, migrations) within agreed timelines.

• Accuracy and completeness of IT documentation and support reports (asset register, configurations, system records).

• User satisfaction and responsiveness to internal support requests.

• Proper management and accountability for assigned IT assets and equipment.

• Uptime and data accuracy of biometric attendance devices at both locations.

• Candidates must currently reside in Kwara State.

• Qualifications and Experience

Education

• Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering or a related field is required. A Higher National Diploma (HND) in a related field with relevant experience may be considered.

Experience

• Minimum of four (4) years’ experience in IT support, systems or network administration, including experience working independently and taking full responsibility for IT at a site or office, ideally across more than one location.
• Hands-on experience in installing, configuring and troubleshooting computers, networks, printers, user accounts and backups without close supervision.
• Experience supporting business applications such as CRM, accounting or HR systems.
• Experience working at a remote, industrial or multi-site operation is an advantage.

Certifications:

• CompTIA A+/Network+, CCNA, Microsoft or an equivalent IT certification is an advantage.

Required Skills and Competencies:

• Strong independent troubleshooting and problem-solving ability across hardware, software and network issues.
• Good working knowledge of Windows, Microsoft 365 and email administration, and of networking, firewalls and cybersecurity fundamentals.
• Sound judgement in deciding what to resolve independently and what to escalate.
• Ability to work reliably with minimal supervision and to manage priorities independently.
• Clear, patient communication with staff who are not technical.
• Good record-keeping, organisation and attention to detail.
• High level of integrity, discretion and confidentiality when handling staff and company data.

Competency Area:

• End-to-End Site IT Support: Ability to independently support all users, devices and applications at both locations with minimal downtime.

• Network Administration: Ability to set up, configure, monitor and troubleshoot LAN, Wi-Fi, routers, switches and internet connectivity, and to work with local providers.

• User Accounts and Business Applications: Ability to manage user and email accounts and support Zoho, Echo CRM and similar platforms.

• Biometric and Attendance Devices: Ability to install, configure and maintain biometric attendance devices and keep attendance data reliable.

• Cybersecurity, Backup and Data Protection: Understanding of access control, endpoint protection, backup and recovery, and the requirements of the NDPA.

• IT Asset Management: Ability to manage IT assets across locations and maintain the asset register.

• Note: This description is reproduced from the source posting and includes the responsibilities, requirements, qualifications and competencies as stated by Kursi Group Limited in the job listing.