About this role
Summary
The IT Officer plays a pivotal role in sustaining daily technological operations by overseeing the installation, configuration, and upkeep of essential hardware, software, networks, and servers. This position is critical for maintaining system stability, ensuring robust cybersecurity compliance, and safeguarding data integrity through rigorous backup management and access control protocols. The officer actively monitors system performance, executes necessary updates, and documents operational procedures to support organizational efficiency. Beyond technical maintenance, the role involves providing comprehensive end-user training and helpdesk assistance, while collaborating with external vendors and internal IT teams on strategic projects, upgrades, and procurement initiatives.
Responsibilities
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Install, configure, and maintain diverse IT infrastructure including hardware, software, networks, and servers.
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Diagnose and resolve technical issues related to systems and user environments.
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Administer data backup strategies, security measures, and user access controls.
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Ensure adherence to data integrity standards and cybersecurity compliance regulations.
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Monitor system performance metrics and implement timely updates.
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Document technical procedures and operational workflows.
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Deliver end-user training and provide responsive helpdesk support.
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Coordinate with vendors and internal teams regarding projects, system upgrades, and procurement activities.