IT Officer / IT Support Specialist

IT Officer / IT Support Specialist Job at Bravies Homz Limited

Bravies Homz Limited is a real estate company based in Abuja, Nigeria, committed to delivering quality property solutions and creating valuable real estate investment opportunities. We specialise in property sales, real estate development, and helping individuals and investors make informed decisions towards achieving their property ownership and investment goals.

Driven by integrity, excellence, innovation, and customer satisfaction, we are focused on building lasting relationships, delivering value, and contributing to the growth of the real estate sector in Nigeria and Across Africa

We are recruiting to fill the position below:

Job Position: IT Officer / IT Support Specialist

Job Location: Abuja (FCT)

Employment Type: Full-time

Gender Preference: Male

Department: Information Technology

Reports to: IT Manager / Head of Operations

Job Summary

• The IT Officer is responsible for maintaining the organisation’s computer systems, networks, software, hardware, and other technology infrastructure.
• The role involves providing technical support to employees, troubleshooting IT problems, maintaining data security, and ensuring that the organisation’s technology systems operate efficiently.

Key Responsibilities

• Install, configure, and maintain computers, printers, scanners, and other IT equipment.

• Provide technical support to employees experiencing hardware, software, network, and system-related problems.

• Diagnose and resolve IT issues promptly to minimise disruptions to business operations.

• Install and update approved software, operating systems, and security applications.

• Monitor network performance and assist with maintaining reliable internet connectivity.

• Implement and maintain data backup procedures in line with company policies.

• Support the implementation of cybersecurity measures, including access controls, antivirus protection, and secure passwords.

• Create, configure, and manage user accounts and access permissions as authorised.

• Maintain an inventory of IT equipment, software licences, and technology assets.

• Keep accurate records of IT incidents, repairs, maintenance, and equipment allocation.

• Support video conferencing, online meetings, and other digital communication systems.

• Assist with IT procurement, vendor coordination, and technology upgrades.

• Train employees on the proper use of company systems and software.

• Escalate complex technical problems to external service providers or senior IT personnel when necessary.

• Ensure that company data and systems are handled securely and confidentially.

• Key Performance Indicators (KPIs)

• Average IT incident resolution time.

• System and network availability.

• Number of recurring technical issues.

• Effectiveness of backup and recovery procedures.

• Compliance with IT security policies.

• Accuracy of IT asset records.

• Employee satisfaction with IT support.

• Qualifications and Experience

• Minimum of an OND or HND in Computer Science, Information Technology, Computer Engineering, or a related field.

• 2–4 years of relevant IT support experience is preferred.

• Practical knowledge of computer hardware, software installation, networking, and troubleshooting.

• Knowledge of cybersecurity, data backup, and access management.

• Relevant IT certifications are an advantage.

• Required Skills and Competencies

• Strong technical and analytical skills.

• Excellent troubleshooting and problem-solving abilities.

• Knowledge of computer networking and IT systems.

• Good communication and customer support skills.

• Attention to detail.

• Ability to manage multiple technical requests.

• Strong data security awareness.

• Ability to work independently and collaboratively.