IT Officer / IT Support Specialist

Bravies Homz Limited

Job Title: IT Officer / IT Support Specialist

Location: Abuja (FCT)

Employment Type: Full-time

Gender Preference: Male

Department: Information Technology

Reports to: IT Manager / Head of Operations

Job Summary

• The IT Officer is responsible for maintaining the organisation’s computer systems, networks, software, hardware, and other technology infrastructure.
• The role involves providing technical support to employees, troubleshooting IT problems, maintaining data security, and ensuring that the organisation’s technology systems operate efficiently.

Key Responsibilities

• Install, configure, and maintain computers, printers, scanners, and other IT equipment.

• Provide technical support to employees experiencing hardware, software, network, and system-related problems.

• Diagnose and resolve IT issues promptly to minimise disruptions to business operations.

• Install and update approved software, operating systems, and security applications.

• Monitor network performance and assist with maintaining reliable internet connectivity.

• Implement and maintain data backup procedures in line with company policies.

• Support the implementation of cybersecurity measures, including access controls, antivirus protection, and secure passwords.

• Create, configure, and manage user accounts and access permissions as authorised.

• Maintain an inventory of IT equipment, software licences, and technology assets.

• Keep accurate records of IT incidents, repairs, maintenance, and equipment allocation.

• Support video conferencing, online meetings, and other digital communication systems.

• Assist with IT procurement, vendor coordination, and technology upgrades.

• Train employees on the proper use of company systems and software.

• Escalate complex technical problems to external service providers or senior IT personnel when necessary.

• Ensure that company data and systems are handled securely and confidentially.

• Key Performance Indicators (KPIs)

• Average IT incident resolution time.

• System and network availability.

• Number of recurring technical issues.

• Effectiveness of backup and recovery procedures.

• Compliance with IT security policies.

• Accuracy of IT asset records.

• Employee satisfaction with IT support.

• Qualifications and Experience

• Minimum of an OND or HND in Computer Science, Information Technology, Computer Engineering, or a related field.

• 2–4 years of relevant IT support experience is preferred.

• Practical knowledge of computer hardware, software installation, networking, and troubleshooting.

• Knowledge of cybersecurity, data backup, and access management.

• Relevant IT certifications are an advantage.

• Required Skills and Competencies

• Strong technical and analytical skills.

• Excellent troubleshooting and problem-solving abilities.

• Knowledge of computer networking and IT systems.

• Good communication and customer support skills.

• Attention to detail.

• Ability to manage multiple technical requests.

• Strong data security awareness.

• Ability to work independently and collaboratively.

Application Closing Date

31st October, 2026.