IT Observability Infrastructure Technician - Dynatrace

Tech Talent International

We currently have a role as an IT Observability Infrastructure Technician - Dynatrace with our large consulting client, working for a investment bank in the downtown Montreal area.

Role: IT Observability Infrastructure Technician - Dynatrace

Type: Permanent

Location: Hybrid - Downtown Montreal, QC -(roles starts off 5 days in office for 1st 3 months, then turns into hybrid setup 3 days onsite, 2 days from home)

Salary: Base salary ranges from $85,000 - $90,000 + 9% bonus + 3-5 weeks paid vacation + 6% RRSP matching + benefits + sick/personal day + cell phone allowance + discounts for public transit and may other perks

MAIN RESPONSIBILITIES

The technical engineer has broad responsibilities for the deployment of related processes and services. This includes:

• Participate in providing design, implementation, management, integration and support ﴾2nd and 3rd levels﴿ for a 24*7 server and network monitoring platform.

Maintain, upgrade and architect solutions in support of streamlined integrations across various system platforms including:

• Dynatrace

• ITRS Geneos

• Alerting Chain

• Open Telemetry

• Produce documentation on standards and guidelines for regional deployment and use of tools

• Manage the relationship with external technology providers to review new products, escalate issues, and provide a single voice from IT Production to these technology providers.

• Evaluate current methods, software and architecture to propose and implement appropriate processes and tools to improve ‐automate and secure‐ OS Engineering and Service Delivery teams

• Run the Bank activity.

• Participate in global meetings and liaise with Global counter parts in Paris, UK, LATAM and APAC to ensure consistency and alignment of tools and processes.

• Attend audit and compliance reviews ensuring the team remains compliant with bank standards and to address any non-compliance. Ensures compliance with any and all related Policies

REQUIREMENTS

• 3-5 years industry experience in a technology monitoring and architectural capacity

• Fluent in English

• System administration – In-depth knowledge and demonstrable hands-on experience in Linux/Unix and good knowledge on Windows systems.

• Good general understanding of global infrastructure, firewalls, network protocols, certificates

• management, network load balancing and considerations in these areas.

• Proficiency with SQL and database concept

• Knowledge of programming and scripting methodologies and demonstrable proficiency in writing code in one or more of the following languages: Python, Perl, Shell Scripting (Bash).

• Automation – Experience of automated test /server automation tools such as Ansible, Jenkins, Git and integration with security vaults.

• Must be Dynatrace certified, if not, within 3 months after the beginning of the contract

• SKILLS AND BEHAVIOURS

• Ability to create a collaborative environment and deliver a consensus agreement with key IT personnel

• Good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools.

• Ability to work effectively in geographically dispersed cross-functional teams

• Ability to coordinate with various technical and non-technical teams to achieve quality results

• Introduce new ideas and processes which improve performance and productivity

• ITIL and process minded

• Key Requirements

• 3+ years of work experience with System Administration

• 2+ years of work experience with Scripting

• 2+ years of work experience with Dynatrace