About this role
Job Summary
The IT Network & Infrastructure Support Officer is responsible for ensuring the availability, security, reliability, and optimal performance of the organization's IT infrastructure, networks, servers, and associated systems. The role provides technical support, monitors network performance, manages infrastructure assets, resolves system incidents, and implements technology solutions that enable business continuity, operational efficiency, and cybersecurity compliance across the organization.
Key Responsibilities
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Manage, maintain, and monitor the organization's network infrastructure, including LAN, WAN, VPN, wireless networks, routers, switches, firewalls, and internet connectivity, ensuring maximum uptime and performance.
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Provide technical support for infrastructure-related incidents and service requests, diagnosing and resolving hardware, software, network, and connectivity issues while adhering to established service level agreements (SLAs).
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Administer and support IT infrastructure systems, including servers, storage solutions, cloud services, backup systems, and security platforms, ensuring business continuity, data integrity, and disaster recovery readiness.
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Implement and maintain cybersecurity controls and best practices by monitoring system vulnerabilities, applying security patches, managing access controls, and supporting compliance with organizational IT security policies and standards.