About this role

Washington State Department of Transportation

We are dedicated to growing a culture of belonging through our values:

Respect | Trust | Diversity | Inclusion | Equity
At the Department of Licensing (DOL),we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
Our Information Services Division (ISD) is looking for a partner to join their Network Support team and bring network administration, troubleshooting, and customer service experience to their role as a Network Administrator.
As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.
If you are a customer-focused IT Professional with strong network and problem-solving skills, we invite you to apply!

As the Network Administrator, you will help keep DOL's network secure, reliable, and available to support agency services across Washington. Your work will support more than 350 network devices at 275 sites, connecting employees, business partners, and customers to the systems they depend on. You will use independent judgment to translate business needs into network solutions and address issues that affect agency operations, helping every Washington resident live, work, drive, and thrive.

Some of what you will do:

Design, implement, and maintain switching, routing, and wireless connectivity for the agency's local area and wide area networks (LAN/WAN).
Coordinate internet circuit procurement, replacement, relocation, and removal, and select, configure, deploy, and support replacement network equipment.
Configure and manage firewalls, network access controls, and internal network security zones.
Monitor network performance, analyze traffic, packet captures, and logs, and trace cabling to resolve connectivity issues, equipment failures, and service outages.
Work with IT teams, end users, other state agencies, vendors, and business partners to maintain connections and resolve network issues.
Maintain network configurations and documentation, and securely remove configurations from retired equipment.

What you will bring to the role:

Eight (8) years of experience analyzing, installing or maintaining computer software applications, hardware, or telecommunications, network infrastructure equipment, and providing customer or technical support in information technology.
Up to Five (5) years of relevant education (in Computer Sciences or closely related field) may substitute year for year for experience.
Associate's degree = 2 years | Bachelor's degree = 4 years | Master's degree = 5 years

Experience must include:

The ability to:
Understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions.
Promote and support a respectful, equitable, and inclusive workplace for all employees.
Promote and support respectful, equitable, and inclusive delivery of services to customers.
Take action to learn and grow.
Take action to meet the needs of others.
Experience can be obtained concurrently.

What may help set you apart:

Additional Conditions of employment:

Must be available for on-call responsibilities, occasional evening and weekend work, and work beyond 40 hours as needed. Flexibility in scheduled workdays is required.
Must be able to travel locally and statewide, using state vehicles and potentially a personal vehicle.
Prior to new hire, a pre-employment check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to ensure that people with disabilities are provided reasonable accommodations.
For information about available accommodations, the interview process, or the position contact Kyle Odell.
Supplemental Information
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!

IT Network Administrator - Journey