IT Manufacturing Support Specialist

IT Manufacturing Support Specialist

Technical Support Analyst

Our client is seeking an IT Manufacturing Support Specialist to support end users and technology systems at its Anoka facility. This individual will serve as a key member of the IT support team, providing technical troubleshooting, device management, and infrastructure support in a manufacturing environment.

• Provide onsite and remote technical support for end users in a manufacturing environment.
• Troubleshoot and resolve hardware, software, operating system, mobile device, and networking issues.
• Diagnose and resolve issues related to Windows 10/11, Microsoft 365, iOS devices, and enterprise applications.
• Manage incidents and service requests through successful resolution while meeting service level agreements (SLAs).
• Escalate complex technical issues to senior team members as needed.
• Support device deployment, imaging, and provisioning activities, including PXE boot and SCCM processes.
• Assist with network equipment deployments, infrastructure changes, and connectivity troubleshooting.
• Maintain accurate documentation of support activities, resolutions, and IT asset inventory.
• Create and update knowledge base documentation to improve support efficiency.
• Collaborate with IT leadership and peers to support operational and project-based initiatives.
• Participate in an on-call rotation and provide after-hours support when necessary.

Schedule: Onsite | Monday-Thursday, 6:00 AM-4:30 PM

Training: Approximately two weeks, Monday-Friday, 8:00 AM-4:30 PM

• 3+ years of IT support experience in a large enterprise environment.
• Experience supporting Windows 10/11, Microsoft 365, and iOS devices.
• Hands-on experience with Active Directory, Azure AD/Entra ID, SCCM, and endpoint management tools.
• Experience with desktop imaging, device deployment, and PXE boot processes.
• Working knowledge of TCP/IP, DNS, DHCP, VPNs, and general networking concepts.
• Experience supporting network infrastructure deployments and changes.
• Strong troubleshooting and problem-solving skills with the ability to independently resolve technical issues.
• Experience working within a ticketing system environment; Freshservice experience is a plus.
• Strong customer service, communication, and documentation skills.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Ability to maintain accurate IT asset records and documentation.
• Ability to meet the physical requirements of an onsite support role.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.