IT Manager

About the Role Oversee daily IT system performance to support business operations. Provide prompt technical assistance and coordinate system installations, updates, and security protocols. Support telecommunications, networking, and digital platforms used in property management and client engagement. What You'll Do

• Oversee daily IT system performance and ensure reliable support for all business operations.
• Respond to IT support tickets and monitor hardware, software, and network performance.
• Maintain uninterrupted access to critical systems across property, legal, and administrative departments.
• Implement updates, security patches, and system configurations to meet operational and compliance needs.
• Provide hands-on support for communication and electronic systems to ensure smooth day-to-day business functions.
• Provide regular updates on system health, user support metrics, and IT improvement areas.
• Contribute to departmental planning with insights on technology upgrades, digital risk mitigation, and alignment with business goals. What We're Looking For
• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies.
• Technical proficiency in hardware, software, networking, and system administration; experience supporting office productivity tools and real estate management platforms.
• Troubleshooting skills to diagnose and resolve hardware, software, and connectivity issues.
• Knowledge of Real Estate Systems: familiarity with property management software (MRI, Yardi, Re-Leased) and CRM platforms used in real estate.
• Data security awareness and understanding of cybersecurity best practices and IT regulatory compliance.
• Strong communication skills for supporting non-technical users and coordinating with external IT service providers.
• Time management to prioritize requests and manage multiple tasks.
• Documentation and reporting competency for logs, inventories, and configuration docs.
• Adaptability to learn new systems and evolving tech needs in real estate.
• Customer service orientation and team collaboration with various departments. Nice to Have
• BSC or HND from a reputable tertiary institution
• Minimum of 3 – 5 years of relevant cognate experience
• IT management experience or qualification spanning software, hardware and infrastructure
• Excellent Project Management skills and ability to prioritize.