About this role
Job title: IT Manager
About the Role We are looking for an experienced IT Manager to oversee daily technology operations and provide hands-on leadership for infrastructure, systems, and end-user support in Massachusetts. This contract position is ideal for someone who can balance strategic oversight with practical technical execution while maintaining a reliable and secure environment. The role will focus on strengthening core network and systems performance, supporting business continuity, and guiding configuration standards across the organization.
What You'll Do
- Lead the administration and ongoing improvement of the IT environment, including directory services, network infrastructure, and hardware assets.
- Manage user access, group policies, and security permissions within Active Directory to support operational efficiency and compliance.
- Oversee backup processes, recovery readiness, and data protection practices to help ensure business continuity.
- Support, maintain, and troubleshoot Cisco-based networking equipment, connectivity issues, and related infrastructure performance.
- Coordinate the setup, maintenance, and lifecycle management of desktops, laptops, servers, and other computer hardware.
- Establish and maintain configuration management practices to promote consistency, documentation, and system reliability.
- Provide technical guidance to users and internal stakeholders while resolving escalated infrastructure and systems issues.
- Monitor the health of critical systems and recommend improvements that enhance stability, security, and overall IT service delivery.
What We're Looking For
- Experience managing IT operations in a leadership capacity, preferably in an IT Manager or IT Director-level role.
- Strong working knowledge of Active Directory administration, including user management and policy enforcement.
- Hands-on experience with backup technologies and disaster recovery planning.
- Proficiency supporting and troubleshooting Cisco technologies in a business environment.
- Solid understanding of computer hardware deployment, maintenance, and troubleshooting.
- Experience with configuration management processes and maintaining accurate technical documentation.
- Ability to manage multiple priorities, solve technical problems effectively, and communicate clearly with varied stakeholders.
Compensation & Benefits
- Salary range: 47-56 USD hourly.
- Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.