About this role

IT Manager

The IT Manager is responsible for planning, implementing, managing, and maintaining the organization's information technology infrastructure, systems, networks, software, and digital resources. The role ensures the availability, security, reliability, and efficiency of all IT services while providing technical support to staff and management.
The IT Manager oversees IT operations, supervises technical personnel, safeguards organizational data, manages IT-related projects, and ensures that technology supports the organization's business objectives.

Key Duties and Responsibilities

IT Infrastructure and Systems Management

Oversee the installation, configuration, maintenance, and upgrade of computers, servers, networks, printers, and other IT equipment.
Ensure the availability and efficient operation of IT systems and business applications.
Monitor network performance, internet connectivity, and system reliability.
Maintain an accurate inventory of IT assets, software licenses, and equipment.
Develop and implement IT maintenance schedules and procedures.

IT Security and Data Protection

Implement and enforce IT security policies, access controls, and password management procedures.
Protect organizational systems and information against unauthorized access, malware, cyberattacks, and data loss.
Ensure regular data backups and periodically test data recovery procedures.
Monitor security incidents and coordinate appropriate responses.
Ensure compliance with applicable data protection laws, regulations, and organizational policies.

Technical Support and Troubleshooting

Provide technical support to staff and management for hardware, software, network, and system-related issues.
Ensure that IT incidents and service requests are logged, prioritized, and resolved within agreed timelines.
Diagnose and resolve technical problems or coordinate specialist support where required.
Minimize system downtime and maintain business continuity.
Ensure users receive appropriate guidance on IT systems and applications.

IT Team Management

Supervise, coordinate, and evaluate the performance of IT personnel.
Assign duties and ensure timely completion of technical tasks.
Establish service standards, work schedules, and escalation procedures.
Identify staff training needs and promote continuous professional development.
Ensure that IT staff comply with organizational policies and professional standards.

IT Planning and Project Management

Develop and implement IT strategies aligned with organizational objectives.
Recommend suitable technology solutions to improve productivity and operational efficiency.
Plan and oversee IT projects, system upgrades, installations, and technology deployments.
Evaluate emerging technologies and advise management on their benefits, costs, and risks.
Prepare IT budgets, monitor expenditure, and ensure cost-effective use of resources.

Vendor and Asset Management

Coordinate with internet service providers, software vendors, hardware suppliers, and external IT consultants.
Monitor vendor performance and ensure service agreements are met.
Evaluate quotations and make recommendations for IT purchases.
Manage equipment allocation, repairs, replacements, and disposal in line with company policy.
Ensure appropriate documentation of warranties, licenses, contracts, and service agreements.

Documentation and Reporting

Prepare regular reports on IT performance, incidents, maintenance, security, and project progress.
Mainta

IT Manager