About this role
Job title: IT Manager: Daily Operations M/F
About the Role The IT Manager: Daily Operations is responsible for all IT services within CFAO Mobility's operations, ensuring operational stability, proactive issue resolution through root cause analysis, and strengthening governance, compliance, and operational excellence across multiple entities (TTAF, TTSAP, Ogihara, TGSA and ADVICS). The role enables the business to operate efficiently while supporting ongoing digital transformation and innovation.
What You'll Do
- IT operations and service desk oversight
- Incident management, escalation, and SLA management
- Risk, compliance, audit readiness, and security controls
- Stakeholder communication and vendor coordination
- Budget oversight and cost awareness
- Continuous improvement / kaizen / root cause analysis
- Team leadership, coaching, and accountability
What We're Looking For
- Bachelor’s degree in computer science, IT, Business Science, or related field
- Minimum 5 years of experience in IT operations
- People management experience
- Broad IT operations/support experience
- IT operations / service desk / support environment experience
- Exposure to manufacturing / supply chain environments
Benefits of the role
- Opportunity to shape operational excellence
- Lead improvement initiatives
- Influence service quality across the business
- Manage a team and build capability
- Work at the intersection of IT operations and business enablement