IT & Maintenance Support Administrator

IT & Maintenance Support Administrator

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

The purpose of this role is to be responsible in assisting the Chief Engineer and IT Manager in the effective and efficient execution of their duties. This position will assist with the efficient operation of the hotel property, its equipment and maintenance repair services. Alongside providing hands-on, day-to-day technical IT support to all departments, covering desktop, network and hotel operating systems, and escalating complex faults to the IT Manager.

Job Description

• Providing technical IT support alongside the IT Manager and administrative support to the Chief Engineer, to ensure the efficient running of both departments.
• Acting as the first point of contact for IT faults across all departments, diagnosing and resolving desktop, laptop, printer, mobile device and peripheral issues, spanning both software and hardware.
• Monitoring and managing IT ticket requests to ensure they are actioned in a timely manner.
• Creating and administering user accounts, passwords and access privileges within IT systems as necessary.
• Carrying out basic network support and troubleshooting, including switches, wireless access points, structured cabling, guest and back-of-house Wi-Fi and connectivity faults, escalating to the IT Manager or third-party providers where required.
• Building, configuring and deploying PCs, laptops, tills and other end-user devices, and maintaining operating system and security patching in line with brand standards.
• Providing day-to-day support for core hotel systems (for example PMS, POS, telephony and guest Wi-Fi), liasing with system vendors on technical faults.
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