About this role
Job title: IT Lead - Japan
About the Role Synopsys is seeking an IT Lead to head end-user IT support for Japan, ensuring reliable tools, security, and seamless user experiences across all locations. You will bridge local needs with global standards and manage a cross-functional team to keep thousands of users productive.
What You'll Do
- Lead end-user IT support operations across all Japan locations, including Windows and macOS devices, mobile, conference room tech, collaboration platforms, printing, and telephony
- Manage local IT vendors, hardware suppliers, telecom providers, and service contractors, overseeing procurement, inventory, device deployment, asset recovery, and IT asset disposition
- Drive technology workstreams for office relocations, expansions, site consolidations, and workplace modernization projects, coordinating across Facilities, HR, Security, Network, and Workplace Services teams
- Serve as the Japan point of contact for infrastructure activities involving LAN/WAN, Wi-Fi, data centers, cloud services, identity management, security controls, and disaster recovery
- Build strong partnerships with Japan business leaders and engineering teams, acting as trusted technology advisor and translating business needs into actionable IT solutions
- Lead local IT staff, contractors, and managed service providers, developing team capabilities through coaching, mentoring, and fostering a culture of operational excellence and customer focus
- Monitor KPIs, drive continual service improvement, and act as escalation point for critical incidents impacting Japan users
What We're Looking For
- Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline
- 8+ years of enterprise IT experience with 3+ years in IT management or team leadership roles
- Native or fluent Japanese and business-level English
- Hands-on experience with Microsoft 365, Windows and macOS endpoint management, ServiceNow or equivalent ITSM platform, and enterprise telephony and collaboration platforms
- Proven track record managing IT service delivery, end-user computing, vendor management, asset lifecycle management, and infrastructure coordination in a multinational organization
- Strong project management skills with experience leading office relocations, technology rollouts, or infrastructure integration projects
- ITIL Foundation or equivalent certification is a plus, as is PMP or project management certification and experience supporting semiconductor, software, or R&D organizations
Nice to Have
- ITIL Foundation or PMP certification is a plus
- Experience supporting semiconductor, software, or R&D organizations