About this role

Provide first-line technical support to staff on computers, printers, internet connectivity and software applications.
Assist in setting up and configuring new hardware and software for users, including accounts and network access.
Help maintain an up-to-date IT equipment register and inventory.
Support data backup processes, including for exiting employees, and basic troubleshooting.
Log and track IT issues raised through the ticketing system and escalate complex problems to the IT Manager or service providers.
Participate in user testing and feedback collection during system implementation projects.
Maintain electronic and physical filing systems and handle basic office correspondence, photocopying and scanning.
Assist in coordinating IT vendors and service providers, and support the sourcing of IT hardware, software and services.
Act as a liaison between the IT unit and other departments to ensure timely response to requests.
Support onboarding by preparing workstations and accounts for new employees.
Assist with networking tasks such as Wi-Fi access points, structured cabling and basic connectivity troubleshooting.
Support assigned project tasks under the supervision of the IT Manager.
Support the enforcement of IT security standards, including access rights management.

Diploma/Degree in IT (or currently pursuing/recently completed).
Ability to troubleshoot common computer, printer and software issues.
Familiarity with local area networks (LAN), internet connectivity, Wi-Fi setup and Microsoft applications such as Outlook.
Skilled in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace.
Attention to detail and ability to prioritize multiple requests.
A helpful, solution-oriented attitude and willingness to learn.
Ability to handle confidential information with integrity.
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IT Intern