About this role
Java House IT Intern
- Job Type Contract
- Qualification BA/BSc/HND , Diploma
- Experience 2 years
- Location Nairobi
- Job Field ICT / Computer , Internships
Job Description
Main Responsibilities
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Ensure availability and reliability of the Hardware, CCTV, printers & UPS systems within HQ, commissary/branches
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Support operations of all Commissary Systems, Commissary Network/Internet, and connectivity from commissary to the branches.
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Provide end user support, which involves sorting out computer hardware, software and network problems.
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Corrective and preventive maintenance on workstations and other IT equipment.
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Desktop hardware upgrade planning and participation in new store projects/ systems rollouts.
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Maintain an inventory of I.T. equipment under one’s jurisdiction.
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Network support in the form of installation and customization of network equipment.
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Perform network troubleshooting to isolate and diagnose common Printer & cabling problems
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Provide regular reports on various key aspects of application, network & system availability.
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Provide and schedule hardware maintenance plans for computers, peripherals & printers and provide Hardware support of cabling on day-to-day administration.
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Troubleshoot Cabling issues and provide regular reports & statistics of branch requirements /needs.
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Ensure that all calls/incidents logged into Helpdesk are addressed within agreed on SLA response time.
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To perform any other duties as may be assigned by the head of department.
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Academic/Professional Qualifications
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B.Sc./Diploma in Electronics/ Computer Science or other Computer related field from a recognized University
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Possess A+, N+ OR MCT/MCITP certification
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Hardware and Software troubleshooting skills.
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Functional Skills
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Experience in, 2003 /2008 server platforms, Active Directory, Microsoft Windows XP Environment.
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Skills in Troubleshooting Hardware, POS, Cabling & printers.
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Working knowledge and experience with WAN, LAN, Cabling, Hardware troubleshooting, operating systems and EPOS support.
Experience
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2 years in experience computer hardware and system software in an environment with remote sites.
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