IT Intern – Infrastructure
About this role
About the Role The IT Intern – Infrastructure assists the Global Infrastructure team by providing first-level technical support to Fortune Brands Innovations employees via the help desk. You’ll gain exposure to multiple IT areas and participate in infrastructure projects while delivering practical on-the-job experience. What You'll Do
- Assist with help desk operations by identifying hardware and software issues via Microsoft Teams and email; respond to repair and service requests with timely communication and detailed documentation.
- Maintain customer service by providing first-level hardware and software support as directed by Infrastructure members.
- Use internal tracking systems to understand, specify, document, and manage each user issue.
- Apply problem solving to resolve issues using internal documentation and online resources.
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