About this role

Degree or Diploma in computer science, Information Technology, Information Systems, Networking and Telecommunications or a related field.
Skills: Basic knowledge of computer hardware installation, maintenance and troubleshooting, Windows and Linux operating systems, networking concepts (LAN, WAN, TCP/IP, Wi-Fi, routers and switches), Microsoft Office Suite, database and data management, software installation and updates, cyber security best practices, IT support/ helpdesk processes, cloud technologies and collaboration tools, with familiarity in CCTV, biometric systems, printers and other IT peripherals being an added advantage.

KEY DUTIES AND RESPONSIBILITIES:

Provide first-level technical support to staff on hardware, software, network, and system-related issues.
Assist in installation, configuration, and maintenance of computer hardware, operating systems, and software applications.
Support network administration activities including connectivity troubleshooting and user account management.
Assist in maintaining IT inventory, asset registers, and equipment records.
Perform routine system checks and report any abnormalities or security concerns.
Support data backup, recovery, and cyber security initiatives.
Assist in the setup and maintenance of printers, scanners, CCTV systems, biometric devices, and other ICT equipment. Help in documenting ICT procedures, user guides, and technical reports.
Support software testing, upgrades, and implementation of new systems.
Participate in ICT projects and digital transformation initiatives as assigned.
Ensure adherence to IT policies, procedures, and information security requirements.
Carry out any other duties assigned by the supervisor from time to time.
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IT Intern