IT Infrastructure Support Lead

With multiple awards to our name, Larian Studios has proven that we’re dedicated to delivering high-quality role-playing games As we move on to new projects, the studio that brought you Baldur’s Gate 3 & Divinity: Original Sin 2 is looking for an IT Infrastructure Support Lead to join the team and help us in crafting the high calibre games our fans have come to expect.

Responsibilities

• Lead and manage a team of Infrastructure Support Engineers, including performance reviews and career development

• Coordinate the daily support workload, setting priorities and assigning work across the team

• Make sure tickets and requests are correctly logged, categorised, prioritised, and assigned

• Escalate unresolved or complex issues through the appropriate channels when needed

• Oversee user onboarding and offboarding activities

• Organise the preparation and delivery of workstations, laptops, and other IT equipment

• Use Microsoft Intune for device management and application deployment across the organisation

• Maintain the global IT asset inventory

• Track software licence allocation and keep licence records accurate

• Spot recurring support issues and drive improvements to processes, best practices, documentation, and standard procedures

• Provide training and technical guidance to the Support Team on IT operational systems and procedures

• Take part in the change management process

• Support backup management, disaster recovery, and business continuity procedures

• Keep monitoring systems running to help ensure system availability and reliability

• Contribute to IT infrastructure upgrades and migrations

• Ensure the team follows IT security standards and best practices

Requirements

• Experience leading and managing an IT support team, including setting priorities, coordinating workloads, and supporting team development

• Strong understanding of IT service management processes, including ticket ownership, prioritisation, escalation, incident management, request management, and service quality

• Hands-on experience administering Microsoft Active Directory, including user accounts, groups, permissions, and Group Policy

• Proficiency administering Google Workspace, including user accounts, groups, access, and core services

• Familiarity with Microsoft Intune or a similar endpoint management platform, including device management and application deployment

• A track record of coordinating user onboarding, offboarding, and IT equipment deployment

• Background managing IT asset inventories and software licence records

• Working knowledge of infrastructure operations, including monitoring, backups, disaster recovery, and change management

• Good understanding of IT security standards and best practices

• Strong organisational skills and the ability to manage multiple priorities

• Strong written and verbal communication skills, with the ability to explain technical information clearly to technical and non-technical users

• Flexibility to work outside normal working hours when required for planned infrastructure upgrades or migrations

Nice to Haves

• Exposure to infrastructure monitoring platforms

• A track record of supporting teams across multiple international locations and time zones

• Experience supporting Perforce Helix Core and P4V

• Familiarity with enterprise backup platforms

• Comfort using PowerShell or other scripting tools to automate support and administrative tasks

• Background in large-scale migration projects and operating system upgrades

• Working knowledge of Windows, Linux, and macOS environments

What We Offer

• An international team of over 600 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel

• An open, collaborative environment where ideas are welcome and encouraged

• A managerial team consisting of highly experienced game developers at the top of their fields

• Sharing hobbies and passions with like-minded colleagues

• Inclusive environment with many activities organized by the studios or the employees

• Commitment to making the best game possible for the fans, including listening to community feedback