IT Infrastructure & Support Engineer

IT Infrastructure & Support Engineer

• We are seeking a hands-on IT Infrastructure & Support Engineer to manage daily IT operations and provide technical support at our site.
• The ideal candidate will be responsible for maintaining computer systems, network infrastructure, internet connectivity, printers, CCTV systems, and other IT equipment to ensure smooth business operations.

Key Responsibilities

• Install, configure, maintain, and troubleshoot Windows laptops, desktops, and business applications.
• Provide technical support for Microsoft 365, Outlook, Teams, and other end-user applications.
• Monitor and troubleshoot LAN, WAN, Wi-Fi, switches, firewalls, and VPN connectivity.
• Monitor internet connectivity and coordinate with Internet Service Providers (ISPs) to resolve outages.
• Install and troubleshoot printers, scanners, and other peripheral devices.
• Monitor and troubleshoot IP CCTV cameras, NVR/DVR systems, and related network equipment.
• Perform routine IT infrastructure health checks and maintain IT asset inventory.
• Support server room equipment, UPS, network racks, and structured cabling.
• Maintain IT support records, documentation, and incident reports.
• Coordinate with vendors and the central IT team to resolve technical issues.
• Ensure compliance with IT security policies and established support procedures.

Requirements

• Diploma or Bachelor's degree in IT, Computer Science, Engineering, or a related field, or equivalent practical experience.
• 3–6 years of hands-on experience in IT infrastructure and technical support.
• Strong knowledge of Windows 10/11, computer hardware, Microsoft 365, and end-user support.
• Good understanding of networking fundamentals, including TCP/IP, DHCP, DNS, VLANs, LAN, WAN, and Wi-Fi.
• Experience troubleshooting switches, firewalls, wireless access points, internet connectivity, and printers.
• Basic knowledge of IP CCTV systems and NVR/DVR troubleshooting.
• Strong problem-solving, communication, documentation, and vendor coordination skills.
• Ability to work independently and manage day-to-day IT operations at a site.

Preferred Skills:

• Experience with Sophos firewalls, Huawei switches, and wireless access points.
• Knowledge of Active Directory, Group Policy, Microsoft Intune, and endpoint security tools.
• Familiarity with ManageEngine Endpoint Central or AssetExplorer.
• Understanding of VPN, SD-WAN, network monitoring tools, and server room infrastructure.
• Relevant certifications such as CompTIA A+, Network+, CCNA, Huawei HCIA, or Microsoft certifications are an advantage.

Application Closing Date

30th November, 2026.