About this role
IT INFRASTRUCTURE & OPERATIONS SUPERVISOR
Job Summary
The IT Infrastructure & Operations Supervisor will oversee the day-to-day operation and reliability of the Company's IT environment. The role will ensure effective end-user support, network administration, hardware and software maintenance, user access management and troubleshooting across all business units.
Key Responsibilities
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Supervise daily IT infrastructure and operational activities.
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Provide and oversee first- and second-level technical support.
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Manage computers, printers, POS devices, network equipment and
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other IT hardware.
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Administer networks, connectivity and related infrastructure.
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Manage user accounts, access rights and permissions.
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Install, configure and maintain software and hardware.
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Troubleshoot system, network and end-user issues.
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Monitor system performance and resolve incidents promptly.
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Maintain IT asset and equipment records.
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Support backups, security controls and system recovery
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processes.
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Coordinate with external vendors and service providers.
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Ensure IT systems remain operational across all business
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locations.
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Maintain technical documentation and operational procedures.
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KPIs
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IT issue resolution time
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System/network uptime
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User satisfaction
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Hardware/software maintenance completion
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Incident recurrence rate
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IT asset accuracy
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SLA compliance
Requirements
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Bachelor's degree/HND in Computer Science, IT, Engineering or
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related field.
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4–6 years' IT infrastructure/support experience.
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At least 2 years in a supervisory capacity.
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Experience supporting multi-site operations is advantageous.