IT Infrastructure & Operations Supervisor

Job title: IT Infrastructure & Operations Supervisor

Groupe Aldelia Limited (Aldelia Nigeria) is a leading international Human Resources and recruitment consultancy firm.

We are recruiting to fill the position below:

Job Title: IT Infrastructure & Operations Supervisor

Location: Lagos

Employment Type: Full-Time

Industry: Retail / Luxury Retail

Job Summary

Our Client is seeking an experienced IT Infrastructure & Operations Supervisor to oversee the day-to-day operation, availability, and reliability of the Company's IT environment across all Strategic Business Units (SBUs). The successful candidate will ensure that employees have reliable access to IT systems, networks, hardware, software, and business applications while providing effective technical support and maintaining a stable and secure IT environment.

Key Responsibilities

• Supervise day-to-day IT infrastructure and operations across all SBUs.
• Provide and coordinate end-user IT support, troubleshooting, and incident resolution.
• Manage the installation, configuration, maintenance, and troubleshooting of IT hardware and software.
• Administer corporate networks, internet connectivity, Wi-Fi, LAN/WAN, and related infrastructure.
• Manage user accounts, access rights, permissions, password policies, and onboarding/offboarding activities.
• Monitor IT systems, network performance, connectivity, and infrastructure availability.
• Maintain accurate records of IT assets, hardware, software licenses, and configurations.
• Coordinate preventive maintenance, upgrades, repairs, and replacement of IT equipment.
• Ensure smooth operation of business systems and escalate complex technical issues when required.
• Implement IT support procedures, service standards, and troubleshooting processes.
• Coordinate with vendors and service providers for hardware, software, connectivity, and technical support.
• Support data backup, system recovery, cybersecurity, and business continuity activities.
• Maintain IT documentation, technical procedures, network records, and asset registers.
• Monitor IT incidents and service requests and ensure timely resolution in line with agreed SLAs.
• Provide technical support for new offices, retail locations, systems, and technology deployments.
• Supervise IT support personnel and ensure effective service delivery across the organization.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, Information Systems, or a related discipline.
• 5–8 years of progressive experience in IT infrastructure, IT operations, technical support, or systems administration.
• Previous supervisory or team-lead experience is required.
• Strong knowledge of network administration, hardware/software support, Windows environments, user administration, and IT troubleshooting.
• Experience managing LAN/WAN, Wi-Fi, internet connectivity, servers, endpoints, printers, and other IT infrastructure.
• Experience with Microsoft 365, Active Directory/Azure AD or equivalent identity and access management platforms.
• Experience supporting multiple locations, business units, or retail environments will be an advantage.
• Strong vendor-management and technical problem-solving skills.
• Good understanding of IT security, backup, disaster recovery, and business continuity practices.
• Excellent communication, coordination, documentation, and customer-service skills.

Desirable Certifications:

• ITIL | CCNA | Microsoft Certifications | CompTIA Network+ | CompTIA A+ | MCSE/MCSA or equivalent

Ideal Candidates:

• The ideal candidate is a hands-on IT operations professional who can effectively manage infrastructure, resolve technical issues, support users, coordinate vendors, and maintain reliable IT services across multiple business locations.

Application Closing Date

Not Specifed.