IT Infrastructure & Operations Supervisor

IT Infrastructure & Operations Supervisor

• Our Client is seeking an experienced IT Infrastructure & Operations Supervisor to oversee the day-to-day operation, availability, and reliability of the Company's IT environment across all Strategic Business Units (SBUs).
• The successful candidate will ensure that employees have reliable access to IT systems, networks, hardware, software, and business applications while providing effective technical support and maintaining a stable and secure IT environment.

Key Responsibilities

• Supervise day-to-day IT infrastructure and operations across all SBUs.
• Provide and coordinate end-user IT support, troubleshooting, and incident resolution.
• Manage the installation, configuration, maintenance, and troubleshooting of IT hardware and software.
• Administer corporate networks, internet connectivity, Wi-Fi, LAN/WAN, and related infrastructure.
• Manage user accounts, access rights, permissions, password policies, and onboarding/offboarding activities.
• Monitor IT systems, network performance, connectivity, and infrastructure availability.
• Maintain accurate records of IT assets, hardware, software licenses, and configurations.
• Coordinate preventive maintenance, upgrades, repairs, and replacement of IT equipment.
• Ensure smooth operation of business systems and escalate complex technical issues when required.
• Implement IT support procedures, service standards, and troubleshooting processes.
• Coordinate with vendors and service providers for hardware, software, connectivity, and technical support.
• Support data backup, system recovery, cybersecurity, and business continuity activities.
• Maintain IT documentation, technical procedures, network records, and asset registers.
• Monitor IT incidents and service requests and ensure timely resolution in line with agreed SLAs.
• Provide technical support for new offices, retail locations, systems, and technology deployments.
• Supervise IT support personnel and ensure effective service delivery across the organization.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, Information Systems, or a related discipline.
• 5–8 years of progressive experience in IT infrastructure, IT operations, technical support, or systems administration.
• Previous supervisory or team-lead experience is required.
• Strong knowledge of network administration, hardware/software support, Windows environments, user administration, and IT troubleshooting.
• Experience managing LAN/WAN, Wi-Fi, internet connectivity, servers, endpoints, printers, and other IT infrastructure.
• Experience with Microsoft 365, Active Directory/Azure AD or equivalent identity and access management platforms.
• Experience supporting multiple locations, business units, or retail environments will be an advantage.
• Strong vendor-management and technical problem-solving skills.
• Good understanding of IT security, backup, disaster recovery, and business continuity practices.
• Excellent communication, coordination, documentation, and customer-service skills.

Desirable Certifications:

• ITIL | CCNA | Microsoft Certifications | CompTIA Network+ | CompTIA A+ | MCSE/MCSA or equivalent

Ideal Candidates:

• The ideal candidate is a hands-on IT operations professional who can effectively manage infrastructure, resolve technical issues, support users, coordinate vendors, and maintain reliable IT services across multiple business locations.