IT Helpdesk Specialist

IT Helpdesk Specialist

Please Note This is a Part-Time Position

• Location: Belcamp, MD
• Security Clearance: No Clearance Required- U.S. citizenship required
• Salary: $20/HR - $25/HR Depending on Experience and Education
• Travel: 0%
• Benefits: SURVICE Engineering offers a total rewards package to include competitive salaries, merit bonuses, comprehensive insurance options, paid time off, 401(k) with company match, flexible spending, tuition reimbursement.

Position Summary

SURVICE Engineering is currently seeking a IT Helpdesk Specialist to support our Corporate IT Department. You will accelerate your career and become an integral team member within the defense community.

Primary Duties and Responsibilities of IT Helpdesk Specialist

• Work on our corporate internal help desk frontline to classify, troubleshoot, resolve, and/or escalate support issues to the appropriate teams/technicians.
• Respond to IT support requests in-person and over the phone with troubleshooting steps, including tracing cables, rebooting hardware appliances, installing and configurating peripherals, and researching errors and problems.
• Meet and exceed help desk service level agreements (SLAs) prioritizing employee productivity.
• Provide thorough documentation of troubleshooting steps completed and results to ticket resolution or for escalation.
• Configuration, shipping, receiving, organization, and inventory of IT equipment.
• Provide guidance to employees to prevent future problems.
• Assist with IT projects and initiatives as assigned.

Minimum Qualifications of IT Helpdesk Specialist This is an Entry Level position - A Security + Certification and some technical education are preferred. Candidates are not required to possess all qualifications to apply.

Desired Experience

• An inclination toward working with various technological equipment and software. Special consideration will be given to candidates who are able to demonstrate through work or personal experience their interest and ability in resolving computer problems, i.e., building your own computer, fixing computer problems for family members, holding other entry level IT jobs, etc. CompTIA A+, Microsoft Certified Professional, or other entry-level IT certifications are a plus.
• Ability to work in a fast-paced environment, managing competing priorities and handling high call volumes.
• Comfortable assisting users of all experience levels.
• A team-focused mentality and attitude, able to work effectively with a diverse team with multiple skill sets on common goals.
• Willingness to learn new skills, technologies, methodologies, procedures, and to assist the team and department adapt in an aggressive-growth, multi-project environment.
• Strong written and verbal communication, service, and support skills.
• Emotional intelligence, able to relate to difficult and frustrating situations with empathy and patience.
• Experience with Microsoft Windows and Microsoft Office products.
• Strong organizational, attention to detail, problem-solving, and troubleshooting skills.
• Ability to work in-office five days a week.

About Us

SURVICE Engineering is a nationally recognized, single-source engineering service provider for Government and Industry organizations involved in all phases of the systems engineering process. Our employees are our most valuable asset, and they are proud to have supported the development, testing, analysis, and modeling and simulation (M&S) of many of the major U.S. air, land, and sea combat systems in the field today. They have also contributed their expertise to other vital national defense programs and technologies that involve survivability, cybersecurity, information technology/management, software engineering, unmanned aerial systems (UASs), and metrology/reverse engineering.

SURVICE Engineering is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. VEVRAA Federal Contractor.