IT Help Desk Technician

IT Help Desk Technician

Department: IT

Reporting to: SVP of IT, Security and Infrastructure

Location: Onsite in Boca HQ

Job Overview

Under the direction of the SVP of IT, Security and Infrastructure you are responsible for supporting and effectively provisioning, installing/configuring operating systems, hardware, software, and related applications. Further responsibilities include tracking IT Assets and projects, creating IT POs, monitoring and resolving onsite IT support tickets related to printers, applications, and general user support questions. You are also responsible for maintaining and monitoring daily support tickets through email and Celsius’ ticketing platform.

Requirements

• Must hold an A+ and Networking + Certification
• Must have advanced skills in MS Office, Outlook, Excel, and PowerPoint Experience
• Must be able to type 50 plus words per minute
• Demonstrated problem-solving and troubleshooting skills.
• Must be detailed orientated, with excellent oral and written communications skills.
• Function as a member of a work team, self-motivated, and highly responsible.
• Python and Power BI, Power Automat, skills a plus
• Must be able to work full time onsite in Boca Raton
• AS or BS Degree – Computer Information Management or combination of education/experience.
• 1 Year experience with Office365, TEAMs, SharePoint and Inventory management systems
• 1 Years of network/infrastructure administration experience 2+ years in IT Support including IP phones, desktops, laptops, applications, Wi-Fi, and system setups.
• Experience with Windows 11, Windows Server
• Ability to work in a fast-paced, high-growth environment
• Excellent customer support skills.

Responsibilities

• Manage and resolve help desk tickets, provision or deprovision service management tickets relating to hardware (Windows, MAC, and OS) and software relating to Office365, JIRA, ADOBE, plus other applications as assigned.

• Inventory management of all hardware and software asset lists.

• Manage the proper operation of office equipment and digital resources (access control, printer, Wi-Fi, IP phones)

• Assist users with resetting passwords or login issues, mobile device questions, and email archiving.

• Assist users with creating TEAMS groups/channels or SharePoint sites.

• Create Application Job Aids for managers to use and distribute as application tutorials.

• Other duties as assigned by management.

• Role Breakdown

• 25% Onboarding and Offboarding of Hardware and Users

• 25% Endpoint Administration and Documentation

• 25% Inventory Management

• 25% Helpdesk Support

• Benefits

• Comprehensive Medical, Dental & Vision benefits

• Long- and short-term disability

• Life insurance

• Paid Time Off

• Company-paid holidays

• 401(k) with Company match

• Identity theft and legal services

• The base pay range for this position is for a successful candidate within the state listed. The successful candidate’s actual pay will be based on multiple factors, such as work location, job-related knowledge, skills, qualifications, and experience. Celsius is a total rewards company. This position may be eligible for other compensation, including bonuses and Restricted Stock Units (subject to company plans).

• Celsius Holdings, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. We believe strongly in fostering a safe, fair and respectful work environment.