About this role
IT Help Desk Specialist
Recruiting Partner: Malia Cappuccio
San Francisco, California | IT | Not Remote | $75,000 to $100,000 | Job ID: 180760
Job Summary
IT Help Desk Specialist
Join an established organization dedicated to providing exceptional IT solutions and support. This is a great opportunity to grow your IT career and make a meaningful impact in a collaborative, supportive team.
IT Help Desk Specialist Benefits & Compensation
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with up to 5% company match.
- Life insurance and accidental death & dismemberment coverage.
- Company-provided lunch.
- Paid time off (PTO) and paid holidays.
- Flexible Spending Account (FSA) and Dependent Care FSA.
- Health Savings Account (HSA).
- Employee Assistance Program (EAP).
IT Help Desk Specialist Requirements & Qualifications
- Bilingual in Korean and English.
- Proven experience as an IT Help Desk Support or similar technical support role.
- Knowledge of computer hardware, software, and troubleshooting.
- Strong communication and customer service skills.
- Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician are a plus.
- A degree in Computer Science, Information Technology, or a related field is preferred.
IT Help Desk Specialist Preferred Background & Skills
- Bilingual fluency in Korean and English.
IT Help Desk Specialist Day-to-Day Responsibilities
- Respond to and resolve user support requests via phone, email, or remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network issues.
- Provide clear, effective technical assistance to end-users.
- Document support requests and solutions in the help desk system.
- Install, configure, and maintain computer equipment and software.
- Collaborate with other IT team members to enhance user support and system reliability.