About this role
Responsibilities
- Provide immediate first level support; Whether via phone or remote access including to problem resolution for software/hardware.
- Routine maintenance of the HW and SW according to agreed plans.
- Perform minor software and minor hardware repairs.
- Diagnosing errors, troubleshoot & maintain network connections or any other computer systems.
- Maintain inventory of all IT equipment.
- Handle all documentation for hardware and software, maintenance and problem resolutions.
- Properly escalate unresolved queries to the next level of support or external consultant.
- Manage PC setup and deployment for new employees using standard hardware, images and software
- Maintain network servers such as file servers, AD, Print server....etc
- Support LANs, WANs, network segments, Internet, and intranet systems.
Job Requirements
- BC. S in Computer Science or a related discipline
- Experience:5-10 Years’ experience
- Excellent usage of Google Suite
- Knowledge in active directory is a MUST
- Perfect English Language is a MUST
- Knowledge in networking (VPN, virtualization, and firewall) “Mandatory”
- Knowledge in switches and routers “Mandatory”
- Knowledge in servers and storage (Dell, HP, IBM …. etc)
- Knowledge in VMware
- CCNA & MCSE knowledge