IT Field Support/ IT Retail Field Tech

Harvey Nash IT Field Support/ IT Retail Field Tech Posting

We are a company of passionate people that think big, think differently, avoid complacency, and do the right thing for our members and require the right person that shares these values.

Summary:

Lead and follow all aspects of Retail Services policies, objectives, and initiatives in the field. Plan, co-ordinate and manage the activities of the assigned retail team to maintain and enhance customer relationships and meet company objectives.

Job Description:

• Provide first point of contact for support issues at all stores.
• Able to travel daily between stores.
• Process service tickets/work logs related to related problems, train customers our applications and various wireless peripherals
• Elevate complex issues/problems to appropriate team members
• Troubleshoot and correct problems on site
• Perform scheduled hardware and/or software installations.
• Assist stores with:
• Desktop applications, maintenance, and troubleshooting.
• Network Equipment installation and troubleshooting (routers, switches, access points)
• Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc.
• Configure and/or troubleshoot Zebra handhelds, network and label printers.
• Provide store training in hardware use and software applications.
• Work to gather information, or resolve issue independently or collaboratively
• Quickly learn and retain relevant system knowledge
• Support stores during Go live opening week.
• Respond to customer inquiries and problem solving in a professional and effective manner
• Provide feedback to manager regarding service failures or customer concerns
• Maintain in depth working knowledge of retail systems and process
• Perform other related duties as assigned

Qualifications

• Education:

• College degree in IT or Equivalent certifications.

• SKILLS & EXPERIENCE

• Written and verbal communication skills.

• Must be a self-starter with the ability to think and work independently.

• Knowledge in network hardware or telecommunications, basic data communications troubleshoot, Cat5-Cat6 cable and RJ45 understanding.

• Capable of using equipment provided.

• Strong customer service skills.

• Well-organized and detail oriented.

• Ability to handle multiple projects/responsibilities simultaneously.

• Proficiency in MS Office applications.

• Problem analysis and solving.

• Strong decision making.

• Able to take Initiative, being flexible with schedule.

• Must be capable of lifting and/or carrying up to 30 lbs.

• Bilingual in Spanish is a plus.

• A reasonable, good faith The anticipated base pay compensation range for this position is $50000to $55000

• Benefits: Full time employees are eligible For Health Insurance, Paid Time Off, and 401k match

• The pay range listed above reflects the expected starting salary /Pay rate for this role. This range may be adjusted based on market conditions, location, and other relevant factors. The Company will determine the final starting salary/Pay rate in consultation with the selected candidate(s), in full compliance with applicable laws