About this role
The Hoxton Bengaluru City is opening its first neighbourhood hotel in Asia, located in the heart of Bengaluru. We are seeking an IT Executive to join our dynamic team and help establish a strong technology foundation for this new property as part of the Ennismore group.
Responsibilities
- Provide first-level technical support to all hotel departments and resolve hardware, software and network-related issues
- Ensure smooth operation of the Property Management System (PMS), POS, back-office applications and other hotel technology systems
- Install, configure and maintain desktops, laptops, printers, mobile devices and peripherals
- Monitor the hotel's network, Wi-Fi infrastructure, servers and security systems to maximise uptime
- Coordinate with external vendors for software updates, maintenance and AMC activities
- Maintain IT inventory, software licences and asset registers
- Perform regular system backups and support data recovery processes
- Ensure compliance with company IT policies, cybersecurity standards and data privacy requirements
- Support audio-visual equipment for meetings, conferences and hotel events
- Maintain documentation of IT procedures, system configurations and incident logs
- Participate in IT projects, system upgrades and new technology implementations
- Provide training and guidance to Heartists on IT systems and best practices
Requirements
- A genuine passion for hospitality and a collaborative, hands-on work approach
- You strive to make a positive impact on guests and colleagues, delivering memorable experiences
- Flexible, unpretentious team player who is willing to tackle tasks and adapt as needed
- Enjoys working in a dynamic, creative environment and contributing to a high-performing team
- Bachelor's degree or Diploma in Information Technology, Computer Science or a related discipline
- 2–4 years of IT experience, preferably within the hospitality industry
- Good knowledge of Windows operating systems, Microsoft 365, networking, Wi-Fi infrastructure and hardware troubleshooting
- Exposure to hotel applications such as PMS, POS and back-office systems is an advantage
- Understanding of basic cybersecurity principles and data protection
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills