IT Executive - Network & Infrastructure Support

𝗥̲𝗲̲𝘀̲𝗽̲𝗼̲𝗻̲𝘀̲𝗶̲𝗯̲𝗶̲𝗹̲𝗶̲𝘁̲𝗶̲𝗲̲𝘀̲

Administer, maintain, and troubleshoot corporate network infrastructure, including LAN, WAN, Wi-Fi, switches, routers, VLANs, DHCP, DNS, and IP addressing.

1. Configure, maintain, and troubleshoot firewalls, network access policies, routing, NAT, and network connectivity.

2. Maintain network configuration backups, network diagrams, IP address plans, VLAN documentation, and network device inventories.

3. Implement network segmentation and access controls for corporate and guest networks.

4. Coordinate with ISPs and external service providers on network incidents, maintenance, and infrastructure improvements.

5. Regularly review network configurations and recommend and implement improvements to enhance network stability, performance, and security.

6. Install, configure, update, maintain, and troubleshoot Windows and macOS computers.

7. Provide day-to-day IT support to employees, resolving issues related to operating systems, applications, network connectivity, and peripheral devices.

8. Maintain endpoint device inventories, operating procedures, and incident resolution records.

𝐑̲𝐞̲𝐪̲𝐮̲𝐢̲𝐫̲𝐞̲𝐦̲𝐞̲𝐧̲𝐭̲𝐬̲ ̲-̲ ̲𝐐̲𝐮̲𝐚̲𝐥̲𝐢̲𝐟̲𝐢̲𝐜̲𝐚̲𝐭̲𝐢̲𝐨̲𝐧̲𝐬̲ ̲&̲ ̲𝐄̲𝐱̲𝐩̲𝐞̲𝐫̲𝐢̲𝐞̲𝐧̲𝐜̲𝐞̲

• Higher Nitec, Diploma, orDegree in Information Technology, Computer Studies, Information Systems, or a related discipline.

• Minimum 1 to 3 years of IT support, helpdesk, desktop support, or field support experience.

• Effective communication and collaboration skills, with the ability to work with end users, internal teams, and external service providers.

𝐓̲𝐞̲𝐜̲𝐡̲𝐧̲𝐢̲𝐜̲𝐚̲𝐥̲ ̲𝐑̲𝐞̲𝐪̲𝐮̲𝐢̲𝐫̲𝐞̲𝐦̲𝐞̲𝐧̲𝐭̲𝐬̲ ̲-̲ ̲𝐒̲𝐤̲𝐢̲𝐥̲𝐥̲𝐬̲ ̲&̲ ̲𝐂̲𝐨̲𝐦̲𝐩̲𝐞̲𝐭̲𝐞̲𝐧̲𝐜̲𝐢̲𝐞̲𝐬̲

• Strong understanding of TCP/IP and corporate network architecture, with practical experience in LAN, WAN, Wi-Fi, VLANs, DHCP, DNS, and IP address planning.

• Hands-on experience configuring, maintaining, and troubleshooting switches, routers, and firewalls.

• Familiarity with firewall policies, network access controls, routing, and NAT configuration.

• Proficiency in Windows and macOS, including endpoint deployment, configuration, maintenance, and troubleshooting.

• Strong analytical and problem-solving skills, with the ability to independently investigate issues, track progress, and maintain documentation.

• Familiarity with VPNs, network monitoring tools, and endpoint security management.

• CCNA, CompTIA Network+, or other relevant networking or systems administration certifications.