IT ENGINEER

IT ENGINEER

Johannesburg, South Africa

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IT ENGINEER

About the job IT ENGINEER

IT ENGINEER

Location: Sandton, Johannesburg

Industry: Information Technology / Managed Services

A leading technology services organisation is seeking a hands-on IT Engineer to provide technical support, infrastructure assistance, and end-user support within a fast-paced, customer-focused environment.

This role is ideal for a technically strong and service-oriented IT professional who enjoys troubleshooting, supporting users, and working across a broad range of technologies in a dynamic support environment.

THE ROLE

You will be responsible for delivering front-line IT support while ensuring stable, secure, and efficient technology operations across the business.

The role combines technical troubleshooting, user support, systems administration, and operational support within a collaborative IT services environment.

KEY RESPONSIBILITIES

• Technical Support & Troubleshooting

• Acting as the primary point of contact for IT-related incidents and support requests

• Providing hands-on support for hardware, software, and connectivity issues

• Troubleshooting and resolving technical issues both remotely and onsite

• Escalating complex incidents appropriately while ensuring resolution follow-through

• Infrastructure & User Support

• Supporting end-user devices, systems, and enterprise connectivity

• Managing user accounts, access rights, and permissions in line with security protocols

• Assisting with system reliability, backups, and operational continuity

• Supporting IT standards, policies, and best practices across the organisation

• Asset & Vendor Management

• Maintaining accurate records of IT assets, inventory, repairs, and support activities

• Coordinating with vendors for repairs, replacements, and specialist technical support

• Assisting with equipment lifecycle management and operational readiness

• Operational & Service Delivery Support

• Supporting fast-paced operational and business environments

• Monitoring backups and performing regular validation testing

• Ensuring a high standard of customer-focused support delivery

• Supporting business continuity and technical reliability initiatives

• Travel & Onsite Support

• Travelling to client or business sites where required

• Providing onsite support and technical assistance across multiple locations

• Supporting users directly within operational environments

• WHAT WE ARE LOOKING FOR

• Key Requirements

• Degree, Diploma, or equivalent qualification in Information Technology or Computer Science

• A+ and N+ certifications advantageous

• Strong technical troubleshooting and support capability

• Experience supporting hardware, software, and connectivity environments

• Strong understanding of customer-focused IT support principles

• Excellent verbal and written communication skills

• Strong time management and organisational capability

• Ability to manage multiple priorities within a fast-paced environment

• Advantageous Skills

• Exposure to managed services or enterprise support environments

• Experience working within shift-based or 24/7 support operations

• Understanding of backup management and operational support processes

• WHO YOU ARE

• A proactive and adaptable IT support professional

• Customer-focused with strong interpersonal skills

• Analytical and structured in problem-solving approach

• A collaborative team player with strong work ethic

• Passionate about technology and continuous learning

• Comfortable working under pressure in dynamic support environments

• WHY THIS ROLE

• Opportunity to work in a fast-paced technology services environment

• Broad exposure to enterprise IT support and infrastructure operations

• Collaborative and high-performance team culture

• Opportunity to develop technical and customer support expertise

• Hands-on role with strong variety and growth potential

• Apply for Position

• Or refer someone

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