IT Desktop Support

Job title: IT Desktop Support

We are seeking an IT Support Specialist to provide exceptional technical support for end-user computing environments across Windows, Linux and macOS platforms. The successful candidate will be a versatile IT professional able to support a broad range of desktop, networking, and infrastructure technologies, with a focus on problem solving and superior customer satisfaction. They will have excellent interpersonal skills and be willing to work as part of a small yet hard working team. The office location is based in Burlington, Ontario

Responsibilities include:

• Maintain and action general Helpdesk queues for IT Support
• Windows, Linux and macOS administration, support and troubleshooting
• Provision, deploy, upgrade, and manage end-user computing devices
• Support user account administration, authentication, and endpoint security technologies
• Monitor and maintain endpoint patching, antivirus, encryption, and backup solutions
• Assist with Microsoft 365 applications, collaboration tools, and end-user productivity solutions
• Document technical issues, resolutions, and standard operating procedures
• IP Networking (TCP/IP, Subnetting, VLAN, DNS, DHCP)
• Monitor and maintain wireless access points
• Monitor and maintain network printers, scanners, and other shared office technologies
• Troubleshoot hardware and software problems
• Contribute to IT projects, technology deployments, office moves, and continuous improvement initiatives

Qualifications

• Post-Secondary graduate in Computer Science or Information Systems
• Minimum 2-4 years experience
• Experience with Microsoft Office Suites/Office 365 (Word, Excel, PowerPoint and Outlook)

What we Offer

• Employer funded benefits program
• Competitive total compensation package
• Work-Life Balance
• Employee assistance plan
• Employee Discount Platform
• Career Progression
• Casual Work Environment
• Social Events and Sports Teams
• Onsite Counsellor
• Location: Burlington, Ontario (in-office)
• Hours: Monday to Friday, 40 hours per week
• Vacancy: This is an existing position
• Salary Range (Based on relevant Experience): $48,000 to $52,000 per year

About Evertz Microsystems (TSX: ET):

• Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard.

• Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of Canada's 50 Best Managed Companies — a testament to our commitment to excellence and global impact.

• Join a team where your work shapes the future of broadcast and new media industries.

• Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview.

• AI technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement.

• Your personal data will be collected by Evertz Microsystems Ltd for recruitment purposes.