IT Customer Support - Journey

IT Customer Support - Journey

Salary

$74,268.00 - $99,924.00 Annually

Location

Thurston County – Olympia, WA

Job Type

Full Time - Permanent

Job Number

ITD_ITCSJ_#1104_2026

Department

Washington State Patrol

Division

Information Technology Division

Opening Date

10/30/2026

Closing Date

11/8/2026 11:59 PM Pacific

Salary Information

The high end of the salary range, Step M is typically a longevity step

Description

Benefits

• Questions

Description

• If you answer YES to any of these questions this is the perfect opportunity for you!
• Are you a self-starter with strong leadership skills?
• Do you thrive in a team environment?
• Do you want a position with career growth opportunities?

About the Agency & Division:

• The Washington State Patrol is committed to being an Equal Opportunity Employer and strives to foster an environment in which everyone is encouraged to be their authentic selves, communicate openly, and act with courage. The WSP is dedicated to promoting fair and equitable hiring, training, and promotional practices through innovative recruitment and retention strategies.

• The Information Technology Division (ITD) exists to leverage technology to enhance and sustain business processes, public safety infrastructure, and statewide emergency communications to facilitate the accomplishment of all agency goals.

Duties

• The Information Technology Division (ITD) exists to leverage technology to enhance and sustain business processes, public safety infrastructure, and statewide emergency communications to facilitate the accomplishment of all agency goals. As an IT Customer Support - Journey, this position directly supports the WSP’s mission, vision, and goals as well as the Information Technology Division’s (ITD) mission to deliver and support the best technology to enable our customers to provide safe, effective, and efficient services.

Our new teammate will be able to:

• Provide guidance and elevated technical support to the other CSU Technicians.
• Acts as a technical resource to the other technicians.
• Ensure compliance with best practices and applicable policies.
• Trains, coaches, and mentors the other CSU technicians.
• Implements Lean process improvements in the work order processing.
• Provides technical expertise and support services for major systems, databases, and/or information technology projects that impact mission critical agency programs.
• This position performs advanced customers service work to meet customer needs.
• Uses broad technical and specialized knowledge of the agency's mission and business needs to successfully support customers.
• Acts as a liaison between CSU and other ITD units to improve the daily workflow and overall communications between units.
• Prepares and distributes communication technology related issues complete with background, options, risks, and recommendations to the organizational chain of command.
• Assist in developing and implementing IT standards, methods, tools, procedures, and processes.
• Coordinates with IO to create, test, troubleshoot, modify, and maintain computer images used on WSP devices.
• Process new iPhone, air card, hotspot, MiFi, accessory purchase requests.
• Manage all Verizon, T-Mobile, and AT&T accounts.
• Process hardware and software upgrades.
• Maintain Apps, Apple business manager.
• Process iPhone destruction requests.

Qualifications

Required Qualifications:

• Four (4) years of entry-level experience as an IT professional in an enterprise organization supporting 24x7 critical systems OR

• An Associate's degree or higher in Computer Science or Information Technology OR

• Completion of a two (2) year accredited vocational training program in information technology or related program

• Working experience may be substituted for education year for year.

• Three (3) years' experience in the support and use of the following technologies/software:

• Microsoft Windows 10 or higher operating systems.

• Microsoft Office products.

• Wireless devices.

• Network connectivity

• Smart device technology.

• Enterprise Mobility Management technology.

• Two (2) years of intermediate-level experience as an IT professional in an enterprise organization (can include consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment, directing projects, providing customer or technical support in information technology).

• The full position description is available upon request.

• Why work for the Washington State Patrol?

• A healthy life/work balance by offering flexible schedules and telework options for most positions.

• An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.

• Continuous growth and development opportunities.

• Opportunities to serve your community and make an impact through meaningful work.

• Employment opportunities that recognize military veterans and/or military spouse per Governor Executive Order 19-01.

• Qualification for the Public Loan Forgiveness Program.

• The Washington State Patrol does not provide immigration sponsorship; therefore, applicants must possess work authorization that does not require employer sponsorship.

• Supplemental Information

• NOTE: This is not a full-time telework position. Candidates must be able and willing to work in the office and commute to here. A hybrid work schedule may be available after training and/or probationary period has been successfully completed.

• Applicants claiming veterans preference must attach a copy of their DD214 (SSN must be blacked out). If you do not provide the required documentation, the veterans preference will not be awarded. Please click here to determine your eligibility.

• For more information regarding how to apply for this position, please click here.

• Questions?

• Check us out on: WSP’s Website | Facebook | Twitter | Instagram | YouTube | LinkedIn

• More than Just a Paycheck!

• Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

• We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

• The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

• Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

• Insurance Benefits

• Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

• Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

• To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees

Benefits

• Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

• Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

• Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

• The Washington State Employee Assistance Program promotes the health and well-being of employees.

• Retirement and Deferred Compensation

• State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

• Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to)